superairjet.comReviews of superairjet.com

maskapai penerbangan terburuk! kalau bisa 0 udah 0 bintangnya, delay 8-9 jam tanpa ada info, saya taunya malah mau check in, ga masuk akal. Gara-gara kejadian ini saya kelewatan acara penting, customer servicenya aja antri 3-4 jam, memang brengsek

I am very disappointed to have boarded this plane, the service was so bad and so very slow.

To much delay, not worth the pay at all

Waste of time, 2 times delayed.

7 hour delay on Jakarta - Bali flight on 12 Feb. First plane not serviceable. Board second plane. Sit, then deplane. Bedlam at counter. Do not support this rubbish airline.

Aku beberapa kali naik super air jet, yang paling aku suka adalah seragam pramugarinya yg sopan dan efisien. Sejauh ini belum pernah ngerasain delay atau apa. Cuma hari ini aku lumayan kaget dan sakit hati karena beberapa kali dibentak pramugarinya untuk sesuatu yang sebenarnya salah dia, wkwkkwk. Sumpah jutek dan galak banget. Bukan cuma ngga senyum, tp ini sampe bentak dan nyuruh saya matikan telfon (saya lg telfon dengan klien) karena dia kira saya duduk bukan di seat saya. Ketika saya tunjukkan tiket, ternyata dia yg salah kira. Hmmm, rasanya. Telfon dengan klien jd saya tutup begitu saja, saya jd merasa ngga enak dengan klien. Ya Allah mba mba, lg dapet kah.

My flight from Surabaya to Ternate was… drumroll… 8 hours late. I woke up at 2:45 a.m. to get to the airport, only to end up waiting until around 14:00. I chose this airline because it was the only direct flight, but in reality it would have been faster to fly via Makassar with a different airline. If you look at the flight history, this route is late almost every single time, usually by several hours. This is clearly not an exception — it’s how this airline operates. Now, as I’m writing this review, I’m supposed to be boarding my return flight back to Surabaya. In reality, the plane that should take me there has only just left Surabaya and will arrive here in about three hours. That means the flight will be at least 3.5–4 hours late. What makes this even worse: there is no information about the delay on the departures board at all. No announcement, no update, nothing. The only reason I know the flight is delayed is because I checked FlightRadar. This experience fully confirms this airline’s reputation as Indonesia’s worst airline. Avoid at any cost. I will never fly with this airline again.

If I could give a zero star, I would have. I came here at 4 pm. It’s 10 pm already, I am still here. Scammers. They gave out a compensation package around 12-15€ lol what a joke. It’s my second experience. I thought it was bad luck. But nope. AVOID this airline.