We booked a flight from Medan to Banda Aceh Sumatra. The flight was cancelled without letting us know. We recognized at the check in. Obviously we did not get any compensation. It was possible to get a refund but we wanted to fly to Banda Aceh.
So we took a night in the airport hotel and took the flight on the next day. These flight was 3 hours delayed.
I mean it's cheap but very bad management. But I have to say the employees where friendly.
If you can avoid, I would recommend not to fly with Super air jet.
PP
PIerantonio P.
2hours delay
I flyed with SAJ on the 20 aug, from yogya tò lombok. 2 hours delay without any prior notice. Cannot give 0 star because flight was ok and airplane not so dirty, but Who knows about safety?!?!?
LD
Lisa Den H.
Wisselend
Als je een strakke planning hebt en zekerheid wilt: vlieg niet met deze maatschappij. Wij hadden een vlucht die oorspronkelijk 12:05 moest vertrekken en we zijn uiteindelijk 15:30 begonnen met boarden. Wij hadden alle reviews al gelezen en wisten van de reputatie, dus wij waren voorbereid op vertraging/annulering.
LW
Logan W.
Don’t use, very long bag check in and long delays with no announcements or information why. Gate is not available online either.
long delays
SB
Sabina B.
I just want to warn you
I just want to warn you, as I was not able to find enough reviews before booking. Flight delayed for 2 h, sat 5,5 hours on the plane wothout any drinks. I KL they also take your drinks right before boarding. So totaly with immigration and time before boarding, maybe 7 hours no water. That is really not human. I asked for water as I needed to take medicine, I offered to buy. they gave me a glass of water but it was smelling strongly like perfume.
They do not have any kind of drinks or food on board. Not for free and not for sale.
Flight delayed for 2 hours. We had to wait on board. They just casualy said sorry, we will be late, as we wait for another flight to arrive.
The staff was really friendly, but they behaved very unprofessional. They were very merry, laughed a lot and had a lot of fun amongst themselves. that is really nice, but not on a flight. I started to ask myself if they do the safety checkes also in such unprofessional, fun way. Was happy nothing happend. Also because they they were so loud during the whole time, laughing loud, chatting, I could not use the time to sleep, coming from Europe and traveling already long time.
If it would have been a bar, it would have been fun, but it was a flight...
The only advantage was they did not even weight the luggage :). But the check in was also chaotic. I went from check in to the gates, but was stopped and sent back by the airport staff, saying I was to late to reach the gate. I had to get a airline staff they aid. So I ran back to check in, they were really relaxed and sent me to another counter. Where I met other relaxed staff who walked me to the airport staff. I ran for my life to the gate, just to wait 2 hours in the airplain without food or water. I mean they could have said at check in I need to hurry, as the gate is far away. They could also have said we will depart late, so I could get some food.
