superairjet.comReviews of superairjet.com

Jelek banget, tidak bisa dijelaskan dengan kata-kata.

The worst service ever by airlines in the world

Beide vluchten van ons van Medan naar Atjeh en Atjeh naar Kuala Lumpur waren op tijd. Vriendelijk personeel en prima stoelen. Lekker koel in het vliegtuig. Wij zijn alleen maar positief

Premettendo che io ho molta paura di volare i voli sono andati super bene sempre puntuali bagagli arrivati ed integri, atterraggi fatti bene. Gli assistenti di volo sono molto gentili. Le tratte che ho fatto sono Bali- Yoyakarta Semarang-Bali. Inoltre c’è un video su youtube in cui dice che è sporco e che c’è un cattivo odore. Dalla mia esperienza non ho trovato ne sporco ne cattivo odore.

Super Air Jet is a complete disgrace to the aviation industry and an absolute joke of a carrier. This airline operates like a scam, routinely cancelling flights at the very last minute—clearly because they fail to fill up the planes—and secretly rebooking passengers onto significantly earlier flights without sending a single email, SMS, or notification! At the airport, I witnessed firsthand the absolute chaos they cause. Multiple furious passengers completely missed their flights because this shambolic airline changed departure times to hours earlier without warning, leaving people stranded. With Super Air Jet, chronic delays, sudden cancellations, and unannounced schedule changes are completely guaranteed. They have zero respect for their customers' time, money, and travel plans. It is a systematic failure. The Indonesian Ministry of Transportation needs to step in and revoke Super Air Jet’s operating license immediately. They are completely unfit to run a commercial airline. Avoid this garbage airline at all costs unless you want your trip completely ruined!

Refund request submitted over a month before my flight date, well within the window for a substantial refund per their own policy. Weeks later, still no response or processing. No direct way to contact them as a customer booking through an OTA. Complete silence while the clock runs down on my eligibility.

Setelah lihat banyaknya review jelek dari maskapai super air jet sebelum kita flight ke bali, ya intinya kita coba membuktikan sendiri.. dengan pengalaman penerbangan pertama untuk anak-anak, pengalaman anak pertama juga pergi ke bali, kita flight rute solo - bali dengan Super Air Jet SJV 127 pukul 07.00 WIB dari SOC, 1) sampai malah lebih cepat pukul 08.54 WITA (9 april 2026), 2) Pramugarinya ramah, and sigap pas kita kesulitan baragg bawaan kabin,, 3) saran flight bali mending ambil penerbangan pagi, booking lebih awal di bookcabin untuk pilih kursi yang best view Makasih Super Air Jet udah memberikan kesan flight pertama yg berkesan untuk anak-anak Alfa dan Alma Yt Channel

Very bad experience. Arrived at the airport on time for luggage drop and check-in, but apparently they rescheduled the flight to be earlier. They said they sent email and tried to call, but cannot proof these. Got no compensation for hotel.