superairjet.comReviews of superairjet.com

My flight from Soekarno Hatta to Lombok is delayed for more than 2 hours. On the departure screen, more than half of Super Air Jet flights have problems, either delayed or even canceled. On top of that, the customer service at the boarding gate is also very bad. There was another flight which started boarding but the broadcast didn’t distinguish the two flights. Even the local Indonesians who were going to fly to Lombok, stood in a long line for more than 15 minutes before retreating to the chairs because they finally realized the onboarding was not for the flight to Lombok.

Absolutely disastrous. Avoid them if you can. Flight delayed multiple times, barely any information. Unclear if we’ll ever leave.

Worst airline in the world! Flight delayed more than 5 hours! With this reason we missed our flight back home! Scandalous!

First of all - you were only allowed 10 kg checked in luggage... For me that is basically carry on. Second - can only agree with other reviews delays in every step - even the check-in was ridiculously slow. Incoming flight was delayed by 10 minutes but then the delays were building up. Air plane was fully boarded still we were waiting more than 30 minutes for take off - then in total 1 h delayed. Arrived at Jakarta Airport and then it took 15 minutes before connecting to gate. And then an additional wait for the luggage for 30 minutes. Totally un-acceptable. My layover time in Jakarta (same terminal as my connecting flight) of 2 hours and 35 minutes was not enough. Almost missed my connecting flight. NEVER AGAIN! Do your self a favour and stay away from this Air line!

Terrible - flight delayed multiple times which meant we missed our connection. They even let passengers on who were on another flight which delayed us further. Avoid this airline if you can

What a nightmare, first flight was 1 1/2 hours late and the second was 2 1/ hours late. Never again, I left 3 hours between flights and it wasn’t enough. The staff are trained to play dumb and ignore you. The website is designed to ignore you . They damaged our luggage, and we missed our next plane, so I don’t know how to get my money back, they have No conscience to help you,

I would say it’s a shit airline go for other options My flight is 3 time delayed and when I asked to the staff they are like “ you can cancel if you want” this is there service 0% recommend

I flyed with SAJ on the 20 aug, from yogya tò lombok. 2 hours delay without any prior notice. Cannot give 0 star because flight was ok and airplane not so dirty, but Who knows about safety?!?!?