Kimberly S.
The company and sauna are great
The company and sauna are great. The sauna came very fast and arrived quickly.
Response from Sun Valley SaunasMay 29, 2024
Thanks so much Kim!

Established in 2021 in the renowned wellness destination of Ketchum, Idaho, Sun Valley Saunas is a family owned and operated retail store specializing in traditional Finnish saunas, premium infrared saunas, outdoor barrel and cabin saunas, and cold plunges from premium brands. What started as a passion for our mountain wellness rituals here in Sun Valley turned into a leading brand in the wellness space.Our showroom in downtown Ketchum is available for locals and visitors to experience our saunas firsthand and feel the craftsmanship before making a decision. For customers throughout the US, we ship nationwide and offer the same hands-on guidance over the phone, email or video. From helping you choose the right model for your space, to walking you through installation and care for your sauna, we're here for the whole journey - not just the sales process. At Sun Valley Saunas, wellness is a journey - we're here for yours.
Sun Valley Saunas (sunvalleysaunas.com) has 388 customer reviews on Five Star Index, with an average rating of 4.6 out of 5.
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388 approved reviews, newest moderated first
Kimberly S.
The company and sauna are great. The sauna came very fast and arrived quickly.
Response from Sun Valley SaunasMay 29, 2024
Thanks so much Kim!
Relaxing in my own Sun V.
Love my infrared, two person sauna with chromotherapy. The service was above and beyond and communication was great! Delivery was on time with no problems whatsoever! Assembly was a breeze and I enjoy the benefit of not having to leave the house any time I feel like relaxing in my sauna. A big "thank you" to Wes and the crew. Great service, thank you.
Response from Sun Valley SaunasMay 24, 2024
Thank you!
Andy H.
Aryanna was amazing to work with. She was very knowledgeable and helpful throughout the process of deciding the best sauna for us. She was very responsive to my questions and kept me informed regarding delivery.
Response from Sun Valley SaunasMay 24, 2024
Thanks, Andy!
William F.
The quality of the craftsmanship of the Roslyn Infrared sauna is questionable. The benches were not positioned on the studs attached to the cedar walls correctly creating angled seats and gaps in the appearance. The manufacturer said to rip out wood and reposition the supports —which sounds fine except it would destroy the cedar walls! The seller was willing to reimburse me for hiring a carpenter to repair the problem seat. Now the ionizer failed to work. I think it will be b nice when all is repaired/replaced and functioning properly.
Response from Sun Valley SaunasMay 14, 2024
Bill - I told you that you could return the sauna and we would give you a full refund. I also told you that I would cover the costs to repair the wood on the sauna that wasn't working properly. You told me you had already paid for the sauna to be repaired and that you were going to leave a bad review. I said I would look out for your poor review. To be clear here, as I stated in the email I sent you a few minutes ago, you can still return the sauna for a full refund plus 10%, and I am still willing to pay for the repairs you made to the sauna. Please give me a call if you'd like to move forward on either of those options. 5/16/24 Update: Bill - I told you I would pay for the costs to get the sauna working properly for you. You can also still return the sauna for a full refund plus 10% if you want that option. - Wes, Owner, Sun Valley Saunas
Diana O.
So far so good, had it about 3 weeks,
Patrick B.
I was under the understanding that the sauna was made in the USA. Definitely wasn’t happy when the box said made in China. I thought the company was a small family business according to their website. That’s why I chose Sun Valley Sauna’s. The sauna works great. Takes about 35 to 40 minutes to reach 150. It gets used daily Hoping it will last. As it is made in China.
Response from Sun Valley SaunasMay 9, 2024
Patrick - we are a small family business here in Sun Valley. We’ve got lots of saunas made in the US, Canada, Finland and Estonia. We also carry some that are manufactured in China with wood from Canada. They’re still high quality saunas and I stand behind them. If you have any issues with the sauna you purchased or would like to swap it out for another one just let me know! - Wes, Owner, Sun Valley Saunas
Jon E.
The entire process, from inquiry to purchase to setup was entirely smooth. Website was clear, questions were answered, price was comparable to other sites, online purchase was easy, delivery was quick, instructions to set the sauna up were clear and easy to follow, the sauna itself works great. One reason we chose Sun Valley Sauna is they are a local shop, not just an online retailer.
customer
First, they answered all the questions i had. Once i decided to buy, I needed service a little more personal than just "ship me a sauna" and they delivered. I got what I needed when I needed it.
Response from Sun Valley SaunasMay 5, 2024
Thanks for the kind review!