Sun Valley SaunasReviews of sunvalleysaunas.com

I would not recommend purchasing through this company. We had nothing but problems and after a month couldn't even get the sauna we ordered. We purchased on 8/24 with an estimated delivery window of 8/28-9/2. When the item didn't ship by August 31st (2 days from the latest estimated delivery time) we reached out to the company to find out when it should ship. We were informed that the warehouse was backed up and should ship by the end of the week or early the next week. I would have expected the company to reach out to us with it being delayed that long. The order finally shipped on 9/8 through T-Force. T-Force called to set up a delivery of Monday 9/14 with a delivery of 10am-7pm. They local terminal called us on Friday 9/11 and said they did receive our shipment at the local terminal and wanted to confirm that the Monday appointment still worked. Monday came and went and T-force didn't show and never contacted. Because this is a curbside drop off and such a big and heavy item both myself and my husband had to take off work for the delivery just to be ghosted by the shipping company. We sent an email to Sun Valley that night when it was apparent that T-force wasn't going to show. They responded in the morning that they would follow up with T-force and find out what happened and to get a new appointment set up. Didn't hear anything back that day nor the next day so we finally called Tuesday afternoon to find out what was going on with the shipment. We were told the previous rep did reach out to T-force but didn't hear anything back. They said they would call again and talk to their local rep and find out what is happening. Got back to us that night saying they really hadn't found anything out that T-force wasn't sure what was going on with the shipment and would have to get with the planner who works overnight. Sun valley rep ended by saying they would follow up with us tomorrow no matter what even if its just to say they hadn't heard anything yet. In the meantime T-force set up another appointment for Wednesday and then that morning canceled that appointment but still hadn't made contact with us. The next day came and went and no follow up. We reached out again and on Friday 9/18 Sun Valley responded that T-force claimed they hadn't delivered it yet because it was still in transit to the local terminal and should get there early next week. They also said T-force had no idea why they were making appointments and not showing. The tracking not only showed that it got to the local terminal on 9/11 but I also spoke with the local terminal on Friday 9/11 when they called and confirmed they had the shipment there at the local terminal and were good to deliver that following Monday. We responded that morning asking to just refund us as it was obvious that no one knew what was going on with the shipment, it clearly wasn't going to get delivered and we had already taken off work for the appointment that they ghosted us on. They responded right at closing time that someone would get back to us on Monday. Since they never get back to us when they say they will I called them on Monday afternoon and asked to get refunded as we have no faith its going to be delivered and no faith that the delivery company wont just ghost us again. They said they would get a hold of T-force and have it redirected and refund once it was. The rep said to give her a couple hours or at most the next day to get it redirected. Didn't hear anything back the next day, finally messaged on Wednesday to find out what was happening with it as it has now been 1 month since I placed my order and 21 days past when the latest initial delivery was supposed to be. I was told they didn't have any updates and would follow up and get back. Finally on Friday 9/25 they got back that it was being redirected and refunded. Sun valley offers a 30 day 110% money back guarantee. When they refunded however they just did the 100%. I would have been okay with this had we not had to spend a lot of time not only following up with them but the fact that the delivery company set up a scheduled delivery that we had to be there for and we both had to miss work for and then they didn't show. Now we are both out a day of work and didn't even get the sauna. When we asked the company about the 110% guarantee they said technically since it didn't get delivered to us then returned its considered a cancelation and they don't do the 110% guarantee on that. I could understand this if I just changed my mind and wanted to cancel but this was not our fault. This was a fault of the company/shipping company. The shipper they use is T-force who out of over 550 reviews has a 1.2 star rating as they are known for setting up multiple appointments and not showing to deliver. Very disappointed with the whole experience. Definitely wouldn't recommend this company especially for a larger more expensive purchase!

Currently been 2 weeks and no shipping info, no tracking info. I don't have anyone providing any details from the company at all. About to submit a fraud report in the morning.

I ordered a Sauna through their online website and it said it would be delivered within a time range. The time range came and went without any communication from the company. I reached out to the company and they said there was an issue at the warehouse and they would look into it. I did not get a response so I reached out again and was told it never shipped from the warehouse and they would look into it. They keep saying they will contact the warehouse but then never follow up. They took payment but won’t deliver the product.

Yes, I ordered a sauna on the site and I ordered it back in April and no one told me that it was on backorder. I have been calling. I spoke to a girl the other day. She said it’s in transit they would get back with me. No one has gotten back with me. I have an Airbnb and I can’t rent my Airbnb out until I have my sauna. OK

The unit did not go together upon the first three assemblies. Not happy the statement that it was assembled before shipment. I find that hard to believe. So had to contact company after my evaluation and conferred with person on phone. They did send a solution which was exact as my deduction. Have not tried to assemble again. Wore out. I would not ever buy from company again. Miserable experience. FYI instructions are horrible not enough detail or even the possible solution for the issues with my sauna. Best of luck. If the solution does not work not sure what I will do.

I have tried to communicate with you multiple times. The order was delayed by more than a month and no information provided. The order came without assembly instructions and any other reference in terms of maintenance of the product. Very bad. Will write a google review

order didn't ship for weeks, customer service was dismissive.

My sauna was supposed to arrive today. I specifically took off work to be here to sign and wait for the delivery. The last couple of days I have been reaching out to the company I bought the sauna through and the company the sauna is being delivered with. All stated the delivery is supposed to be here today. I’m supposed to be waiting on a call from the delivery company and still No call. I finally got through to the info line with the delivery company and the guy is telling me that it’s not going to be arriving today and that he’s not sure when it’s supposed to be arriving. I recommend you do not order a sauna through this company. You’ll have no idea when your sauna will arrive or if it will arrive. I wish I hadn’t, and wish I ordered it through a different company. My sauna would already be up and running.