SunTrustReviews of suntrust.com

The app is absolute garbage. Every time you use it there is a new problem. My credit card accounts which used to be displayed have totally disappeared. Last week it stopped accepting my password. After working with their tech staff for 45 minutes with no luck they put me on hold for 45 minutes and a new tech with no idea what was going on came on the call. Tried to use the chat function…surprise, it doesn’t work. TOTALLY USELESS. I may have to change banks because I need to be able to use a reliable app, like the one SunTrust had.

Wish I could give the Truist app zero stars. Very poor graphics, difficult to understand . The SunTrust app was more cohesive and user friendly . Hopefully this isn’t an indication of what customer service will be like now .

Absolutely horrible, and trying to get a hold of someone it’s a nightmare. You wait over 1 hour on the phone, pretty much fighting for your rights. Worst decision!

The app alone is good enough reason for me to switch banks. I don't like anything about it!!

It is so bad that I am switching banks. It’s 2021; this app looks like it was created by a kid in high school. Bank of America here I come!

The SunTrust app was so user friendly, especially when paying bills. The Truist app is not useful in the same way. The SunTrust app would tell show the total of pending bills, easy to navigate tabs and functions, etc. Truist app is dysfunctional in its setup and display.

What genius decided the best go forward platform between the SunTrust Online Banking App and Truist joke of an App was the Truist app with no functionality instead of rebranding the SunTrust App. I will give Truist a very small window to restore the functionality or like others will find a new bank. In today’s world we don’t need brick and mortar locations so changing banks is a decision to be made in a heartbeat.

I am surprised at the negative ratings here, as I have only had very positive experiences with SunTrust. My mortgage was transferred from quicken to Suntrust and that process went very smoothly. The customer service people I have talked with in setting up biweekly payments have been so patient, understanding, and are just kind human beings. I really appreciate being able to do biweekly payments for free and not having to use a 3rd party to set this up.