Legacy SunPower Corporation (Out of Business)Reviews of sunpower.com

I have a 12 kW system that I lease from SunPower. It's a 20 year lease that was installed in 2016 by original owner. I assumed the lease when I purchased the property in early 2023. An inverter has been malfunctioning since May 10, 2024. I called the dealer/installer and they sent a tech out to diagnosed. It was determined that it needs a new inverter so dealer put in a work order for SunPower to approve. Took SunPower weeks to approval on June 17, 2024. It's now July 1, 2024, I just called SunPower customer service again and they don't have an ETA for when the equipment will arrive and no ETA for repairs to be scheduled to complete the work. Meanwhile, I'm stuck making my monthly lease payments every month to SunPower for a system that isn't working properly. This isn't right! RMA-00231279 and Case #03864878.

Despite being assured when we purchased the system that it would be installed within 60 days, it took Sun Power LLC a year to install a solar system with battery back up. The system functioned for approximately five months. We reported the outage on April 30, 2024 as of June 26 and one failed repair attempt the system is still not fully functional. Despite repeated request, Sun Power has been unwilling or unable to provide a time estimate for when repairs will in fact be completed. Update as of July 10, 2024, still no progress or useful communication from Sun Power. When I called the customer service representatives, I am assured that “Charles“ the supervisor will be back to me within the hour. This is the fourth time they have promised me that, and in the three months that I’ve been dealing with this problem he has never called me. He has sent a couple of texts, although none of them within the last three weeks. Sun Power is making no reasonable effort to honor their warranty obligations and not even communicating with me about them.

SunPower is the worst company we have ever dealt with. Our inverter for our solar panels has gone out 3 times since 2021. The most recent outage happened May 16, 2024. This was only 5 months after the inverter was just replaced. Each time it has gone out it takes many months to get a replacement inverter even though it is clearly still under warranty. They have no customer service managers that are available to help and they just keep giving us the run around. They refuse to even speak with you over the phone and just continue to send these fake canned emails full of lies. They expect you to continue to make your lease payments even though the system is not working, and they have refused to send us the performance reports and compensate us for all of the lost power when our system has been out for months on end in the past. It has now been almost 5 weeks since our most recent outage and I am beginning to believe that it will never get repaired. We even contacted the manufacturer to find out why they won't ship a new inverter since it is still under warranty, and they told us that SunPower is on credit hold with them so they will not honor any of their orders. Do yourself a solid and if you are planning to get solar, stay as far away as you can from SunPower. They are a terrible company in all regards. They need to be completely shut down.

Our Sunpower Solar system with Sun Vault Battery became operational in January 2024. The system operates as designed and is saving money as promised. However, mySunpower Ap has been down several times during this time. Upon reporting this, I was assured that the system issue has been permanently resolved. I also had questions regarding the capacity and discharge of my battery. Mr. Naidoo explained in layman's term the operational cycle to my satisfaction. I researched 6 solar companies prior to contracting with SunPower and found them to be superior in product efficiency and quality. I am a very satisfied customer.

stay away from Sunpower . you will not see any power . it looks like the company is going down, they just laid off over 1000 workers . I signed a contract last year the installation was on march 18-2024 . till today the system is not turned on . customer service dont help beside answering the phone , they can't solve any problems. I wrote a bed reviews few weeks ago and Sunpower reply was that they are going to escalate my case . and nothing was done. I'm now 3.1/2 months after installation and inspection and the system is not on . at this point I request to cancel my contract So I can have another company to do the installation. Sunpower refused to cancel my contract . I just retained an attorney to file a lawsuit. Im a builder and I used another company (SunRun) and the system was active 2 weeks after inspection STAY AWAY FROM SUNPOWER

We had SunPower istall our solar system a year ago About a moth ago we get a bill fron Edison for $2,700.00 claining that is how much we used. After checking the system I find out that the system is not performing like it should and we have two panels that are dead not working. Called customer service and they looked at the system online and said yes two panel are not working but they have to give it 24 hours before they can move it up the ladder. I called back 48 hrs later to get the same respne from them. I finaly got the sales person and explained what was happing. No phone calls just emails. We couldn't get an appointment until July for them to schedule someone to come out and troubleshoot the system. Three months to get someone out to troubleshoot. Don't go with SunPower you're be wasting your money.

SunPower and its customer service is awful. We were required to have solar when we purchased our new build, and it has never worked properly. For the past 6 months, we’ve received info in the app that multiple panels aren’t working. SunPower scheduled a technician to come and troubleshoot, and then cancelled the appointment with no warning or efforts to reschedule. I have been on hold trying to get the appointment reset. Their customer service people are disinterested, unsympathetic and not helpful.

Warren Grennan just helped activate my solar system today! He did an amazing job and has an overall amazing customer service! He is kind and knowledgeable and help me get my app working on my phone to track my panel progress! Definitely recommend sun power because of people like him!