Legacy SunPower Corporation (Out of Business)Reviews of sunpower.com

Wow where to start. We selected them after interviewing several. We selected them based on several factors. What we failed to see was how poorly they are organized. This was over a year ago by the way. They would send a crew out to do part of the job, but that crew would not know what the other crew was doing. I felt like I was their project manager. There was a lot of miscommunications between these groups. Some groups were poorly trained and other had to come behind them and fix their work due to it failing some sort of quality check. I was told by some of the employees that they just grab people off the street. Anyway- lots of issues and it did not work properly. It took 6 months after installation and 6 different groups of people to come out and fix it to get it to work. I have a clay roof. They broke some tiles. I asked for a final check on broken tiles, and they ghosted me. I guess that is my problem now. When I saw the bankruptcy notice, it was not a surprise. I would strongly encourage you to do your research but there is no way I would recommend them. I would like to give them zero stars but I guess that is not an option.

This public post is to inform Sunpower that we consider our lease contract broken by Sunpower for failure to repair our solar system and keeping it operational and for not paying the underperformance payout of your system for the past year. Since all email sent to billing is rejected (there is no other method to contact Sunpower by email or phone), please pass this on to the proper department within Sunpower. We will not be paying any further lease payments to Sunpower since we are owed a large sum of money under the performance guarantee that we are not being paid, and the fact that you told us that our system will not be repaired. Since Sunpower has broken the lease contract, please pick up your equipment within 90 days or the equipment will be considered abandoned.

Case # 02779828. My case has been going on for 2 years and 8 months. I have 4 Escalation Specialists and 5 appointments with workers. I lost 5 days with workers . Finally, it fixed and installed the new inverter on 5/28/24. My production guarantee for Year 10 = $195.84. Year 11 = $644.64. Year 12 = $641.44. TOTAL = $1,481.92. The Executive Escalations Specialist told me that when my account was due and paid to 0.00 ( zero ) , then she would release the checks. However, she did not release the checks. I called my bank and they said SunPower already deposited the check of $1,140.59 and cleared on 8/1/24.This case has been going on for over 2 years and 8 months so far. Sun Power robbed the money from a senior citizen, 75 years old man who lives alone and it is me. If I have to rate this company, I would give them 1/2 star. Now I am waiting for SunPower to credit to my lease account for $1,481.92 for Production Guarantee for 2 years and 8 months. I contacted Executive Escalations Specialist in Austin, TX and she said she would find another way to credit back my lease account. How long does it take? Stay away from this company at all costs. SunPower is not the only Solar Company in town. Now SunPower filed chapter 11 on Aug 5, 2024. They got away for not paying " Production Guarantee " for many lease customers.

I wrote a review on May 21st detailing my system was out and it took 4 months to get it fixed meanwhile I was paying $188/month as a lease payment. The repair only lasted about a month and the system is down again. I've received emails from Renova that they are no longer working with SunPower so it's unknown who they can get now to service units. Reading online it looks like they may be going out of business (SunPower). Quite the mess. They have assigned me a case number and it's been 'escalated' but that means nothing. You can't get anyone on their mySunpower app. and you can't reach anyone on the phone.

I had the pleasure of having Warren replace my broken PV unit, and I couldn't be more satisfied with the service! Warren was on time, professional, and exceptionally friendly. He took the time to explain the process and made extra assurances to ensure the job was done correctly. His attention to detail and dedication to quality work are truly commendable. I highly recommend Warren for any solar panel needs!

Just moved into a house with Sunpower Solar Panels and I have no idea if it's working. The system has no wifi connectivity and I cannot use the Sunpower app. I called Sunpower who sent someone out installed something, did not get activated and now they are saying they need to come back. No further follow ups from them. I agree with the rest of the reviews, they are useless and now I know why they are going bankrupt. Go bankrupt and let another company takeover as soon as possible since you and your management team are completely useless.

Just appalling customer service. Have been waiting for weeks for a repair on the communications panel because I get no data on whether the system is even working. Received an appointment date and time...and they never showed up. And never called to cancel or update. Followed up with multiple calls to multiple representatives, each of whom says that the "case worker" will call me to follow up. Never once has a case worker called. Called today and was told "all work orders are on hold" indefinitely. This is a breach of contract case in the making.

I bought a house in October 2021 in Carlsbad, CA. the house was sold new in 2019 and included a Sunpower solar system that was paid for (not leased). Having owned a solar system before on a previous property, my system generated enough electricity to take care of about 90% of my electric bill. Since I moved in, the system has not worked properly. In May of 2023, I began to complain (I thought prior to that it was working but just not that efficient) only to learn that I was producing zero electricity. They have been out here at least 7 times. On the phone with customer service for HOURS. They company either comes out themselves or sends out a third party. The say they diagnosis it, but they don't. Today I have an appointment at 10 am (after they said in May of 24 they would be back in a couple weeks, waiting for the part). They haven't showed up. They haven't called me to say they were being late. I called 800-Sunpower, they say they are sorry (I hear this every time) don't know where tech is, and they expect me to wait. I am so over this HORRIBLE WORTHLESS INCOMPETENT COMPANY. They lie. The are incompetent. Time to file a lawsuit. I am very angry with Sunpower. I want the cost of installing the system that I effectively paid for returned.