Suno is a music company building the world's first creative entertainment platform. We believe the future of music will be more participatory than ever before and that Suno can bring the joy of musical expression to everyone, everywhere.Create stunning original music for free in seconds using our AI generator. Make your own masterpieces, share with friends, and discover music from artists worldwide.
Suno (suno.com) has 188 customer reviews on Five Star Index, with an average rating of 1.7 out of 5.
Also known as
suno.com
Website
suno.com
Category
Video & Sound
Location
Cambridge
Listed on Five Star Index
2026
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The company replied to 1% of reviews.
Latest
Most recent review: October 2026.
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Not only they don't reply to the support / billing emails, but they also canceled the plan without any notification and never refunded the amount
This is by far the worst AI service that lacks support also steals your money like it was nothing
SV
Sabrina V.
Ti è successo?
Buongiorno! Qualcuno di voi, scaricando l'app Suno, ha per caso attivato un abbonamento senza volerlo, con un semplice clic? Mi sono stati prelevati 8,46 euro, ma anche tramite l'app Postepay non riesco a risalire a nulla, se non a un pagamento di appoggio a PayPal con un account sospetto *WRICAURTER579. Grazie."
WT
Wille T.
Scam
Scam! I had 4,500 credits before my monthly subscription was renewed, and I was supposed to get another 2,500 when it was renewed. That did not happen... Instead, they took my money and 4,550 credits!😳. When i tried to contact support they refered me to discord😳😳
Suno.com is run by amatours
DS
David S.
March update sound degradation 95% of songs
I've been experiencing multiple ongoing issues with Suno AI (v4) since early March, which have significantly impacted the service's usability for me. Notably, out of approximately 10,000 credits used, only five outputs have been usable. Below, I detail the specific problems:
Degrading Audio Quality: Since March, there has been a noticeable decline in the audio quality of the songs generated, particularly noticeable from 1:45 to the 2-minute mark. The audio becomes fuzzy, muddy, and coarse, with difficulties in sound level management and equalization. This degradation leads to a loss of synchronization between vocals and instrumentals, making the vocals sound robotic and strained, similar to a vocoder effect. This issue has been abrupt and consistent across all outputs, suggesting a possible change in the AI algorithm (stealth update in march? Please roll back to February Algo suno). It occurs in approximately 95% of cases, especially noticeable as the songs approach the 2-minute mark, then its downhill from there. The vocals adopt a robotic effect, losing the original pitch and tone, accompanied by audio artifacts like strange knocks, laser sounds, and faint background conversations.
Laser Sound Artifact: I have detected a micro split-second laser-like sound, occurring once or twice per song. This quick zap-like noise, detectable by careful listening, disrupts the listening experience.
Volume Level Peaks: Around the 2-minute mark, there are abnormal peaks in volume levels, causing the track to sound unbalanced and somewhat distorted. This further detracts from the overall quality of the track.
Hoping for a fast fix but it seem the dev are not prioritising fixing this issue.
These issues suggest a potential alteration in the Algo settings by Suno, possibly to incentivize the purchase of more credits? As a frequent user, I noticed these changes immediately in March compared to my previous month in February which did not suffer from such an extensive downgrade.
At this point, they need to rollback to the February version V4 Algo because the current one(March) is so problematic that any credits spent are essentially wasted. I've personally sent them an email requesting a full refund for the credits I purchased, as I'm convinced there were changes made on their end this March that have led to the issues I've detailed.
I've been trying to reach their team for several days, but it seems that customer support is either non-existent or severely understaffed. We're currently experiencing a significant problem that affects the majority of our song outputs in v4. There's no point in generating a song when it's guaranteed to degrade and sound poor halfway through.
MI
Miningsleuth
Works well and is amazing!
Great website that works really well and keeps all of my songs, I love it!
RB
Romain B.
La v4 sortie dernièrement est…
La v4 sortie dernièrement est RÉVOLUTIONNAIRE!!! JE recommande à 100000% Foncez les yeux fermé ça créer des banger sur banger je suis CHOQUÉ !!!
JU
Julius
I would give it 5 stars if they hadn’t…
I would give it 5 stars if they hadn’t taken 3,000 credits from me just because I canceled the monthly subscription. It clearly says they’ll keep your credits, but apparently, that applies to everyone except me. Also, it seems like they’re scared of making good songs. I managed to create over 800 different songs, but only 15-20 of them sounded good. It’s just not worth it at the current price.
AM
AJ552 M.
È impressionante
È impressionante! Da quando è uscito V4, è il miglior generatore di musica esistente nel web!
It's impressive! Since V4 it was released, it's the best Music Generator existent on the web!