SunoReviews of suno.com

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Worst customer service ever thought imaginable

the most hideous joke of 2025

Bro this is the best ever ai platform i ever seen. defenitle recomend to pay for the subscription. It genarated all the audio and the voice and evrything under 3 seconds of uploading my song. Just brilliant and the quality of the song is next level. it is relacing singers full time.

On March 27, 2025, 666.19 DKK was withdrawn from my bank account by Suno without my authorization. I have never signed up for any Suno service, subscription, or account, and I did not approve this transaction in any way. Despite contacting both my bank and Suno’s support team multiple times, I have received no explanation for how this charge occurred and no refund. Suno support was slow to respond and ultimately could not find any subscription or account linked to my email addresses. Nevertheless, the unauthorized charge was not refunded, and my bank dispute was rejected. I repeatedly explained my situation and provided all relevant information, but Suno failed to take responsibility or provide any real solution. This incident has caused me significant stress and inconvenience. I still have no idea why the money was withdrawn or what it supposedly covers. I expected a much higher standard of transparency, accountability, and customer care from a company like Suno.

Review Body: I subscribed to the Suno Pro plan and paid US$10 on June 15, 2025 (Invoice number: TJVCMNG6-0002 / Receipt number: 2618-1503). However, after payment, my account was downgraded and is showing the lower plan (3.5) instead of Pro. I have already sent multiple messages to Suno support, but I have received no reply. I’m very disappointed with the lack of customer service. I kindly ask Suno to immediately update my account to the correct Pro plan that I paid for, otherwise I will have to cancel my credit card and request a chargeback for this payment. This is urgent. (Original review written in English. Any translation seen is browser-generated.)

This is a great tool. I am not a musician, just a listener. But as one I have already made many songs from scratch that other people than just myself are enjoying and playing all the time. Also some music based on lyrics I provided. Of course it is not perfect but still much better than I ever expected. And pretty easy to control and adjust in many ways. I paid for one year subscription in January 2025. In late April I somehow lost my access and could not log in. I contacted support but did not get any reply for 2-3 weeks. So that was a bit frustrating. However the login problem was due to my Suno account linked to google account and using my google password. For those who lose access to paid account I recommend checking the password manager to retrieve the account. Anyway Suno is a young company and they are constantly improving their program. I see lot of potential in this and look forward to use it in the future.

I paid for the $96 annual plan and purchased multiple $30 credit packs, but the results have been extremely poor. The generated songs are consistently broken — robotic, off-key vocals, white noise at the beginning, strange bird-like sounds, and complete disregard for prompts (such as accent, language, or instrument instructions like avoiding fingerpicking). Despite trying to make it work, I ended up rejecting over 13,000 songs in my workspace due to unusable output. That number speaks for itself. I’ve contacted support and requested a full refund and account cancellation. So far, no proper resolution. For anyone considering this tool: I strongly advise against paying until serious improvements are made. Definitely not worth the money in its current state.