Suno is a music company building the world's first creative entertainment platform. We believe the future of music will be more participatory than ever before and that Suno can bring the joy of musical expression to everyone, everywhere.Create stunning original music for free in seconds using our AI generator. Make your own masterpieces, share with friends, and discover music from artists worldwide.
Suno (suno.com) has 188 customer reviews on Five Star Index, with an average rating of 1.7 out of 5.
Also known as
suno.com
Website
suno.com
Category
Video & Sound
Location
Cambridge
Listed on Five Star Index
2026
About these reviews
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The company replied to 1% of reviews.
Latest
Most recent review: October 2026.
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Reviews are shown as their authors wrote them. The company can reply, but cannot edit them.
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last update is terrible. goodbye gets repeated 35 times. and some songs in english allso is somehow german?
and the music quality is worse than 3.0
v6 is the worst quality they ever done.
and ofthen it allso skips lyrics.
ive been paid member since 3.0 but now im considering cancel my membership so many complained on discord but they really dosent seem to care much...
PJ
Pat J.
⚠️ Please read so you don't loose money!
⚠️ Please read, it will help you not loose money. My first subscription last month was ok until the last remaining week, they started to say i must resubscribe 7 days before it expire and started to cut some features out, uploading covers was cut out, remastering was cut out, i emailed suno support team and they say, ok we will help you. After that, i received an email saying i must log out and re-login, i said ok, but after i did that, the app said it would send me an sms verification code, maaan i waited for that code, tried to email support for help but couldn't solve my issue, so i tought ok i'll reopen a new account. I open a new one but the app said I'm already subscribed and cannot resubscribe 🤔. So since i could not do anything else and suno did nothing to help, i tought ok I'll wait and pay on the next month. When my sub was due, suno kept sending messages that i had to renew, ok i went to my new account since i could not access my old one and suno was aware, i paid to renew in my new account, and you know what? the payment went to my old account that i couldn't access. 😮💨 . Its been a week today, i tried again and again emailing suno support for help but it's like a scam, not wanting to help and no helpful replies. So please don't make the same mistake i made, there is 3 other app that can and are operating better than suno out there and I'm gonna go there rather than this suno scam, i lost money on suno. Research and choose another app than suno.
EL
Eduardo Leyva V.
**One Star — No Human Support, Just Annoying AI Bots and Endless Automated Replies**
My experience with Suno's customer support has been absolutely terrible.
**There appears to be no accessible human customer support. All I receive are annoying, repetitive, AI-generated responses that fail to resolve anything.**
I contacted Suno regarding a copyright block involving the historic hymn *It Is Well With My Soul*. I provided documentation, explained the issue in detail, and repeatedly requested a manual review by a real person.
Instead of receiving actual assistance, I was trapped in an endless cycle of automated replies.
The AI bots keep repeating questionable copyright policy interpretations without providing the specific contractual language supporting their claims. They ignore direct questions, fail to address the evidence submitted, and offer generic explanations that accomplish absolutely nothing.
**The most ridiculous part? When I explicitly requested human assistance, the bot told me to contact the exact same support email address I was already using!**
This is beyond frustrating. It is an absurd customer support experience.
I specifically requested a human escalation, a ticket reference, and confirmation that an actual person would review my case. Four days later, I still have no meaningful response and no confirmation of human involvement.
**Suno's customer support feels like a never-ending conversation with machines programmed to repeat themselves rather than solve problems.**
Customers should not have to argue endlessly with AI bots just to reach a real person.
Artificial intelligence can be a useful tool, but replacing meaningful customer service with repetitive, unhelpful automated messages is unacceptable.
Suno may have impressive music-generation technology, but its customer support experience is deeply disappointing.
**My warning to other creators: If you encounter a serious problem with Suno, be prepared to receive endless, irritating bot responses instead of meaningful human assistance.**
Until Suno provides accessible human support, genuine accountability, and a functional escalation process, I cannot recommend this service.
**ONE STAR. SUNO NEEDS REAL HUMAN CUSTOMER SUPPORT — NOT MORE ANNOYING BOTS.**
Response from SunoOct 19, 2026
Eduardo, you’re right, you should have heard from a person by now. Demand for Suno has grown faster than our support team, and your ticket got caught in the backlog. Rest assured, I moved yours to the front of the queue, and you should hear back tomorrow.
Thanks again for your patience!
Paul
GC
Goldfinch C.
Billed for a Pro subscription I can't even log into — cancellation ignored
Suno confirmed in June 2026 that I have an active Pro subscription (I sent them payment receipts), but they could never locate my account and I have never been able to log in. Months of "we're looking into it" while the charges kept coming. On October 7, 2026 I told them to cancel the subscription from their charge records and refund me, with written confirmation. No reply at all. I'm now disputing the charges with my bank. Do not pay for a service you can't access — and keep every receipt.
TJ
TotEu J.
Don't Recomand SUNO
At first, Suno was great, but then they started imposing restrictions and download limits... I’m a member, but I’m going to look for another platform because they’ve started getting carried away with ridiculous limits; I used to recommend this platform, but now I don't!
Plus, there’s the nonsense where they don't even respect the style we choose—we pick a specific style, and they give us whatever genre *they* want... we select hip-hop, and they play Latin music! That’s a lousy move on their part, big DIS'LIKE!!!!!!!!!!!!!
AL
Aleksandr
Blocks the author's own songs, accepts them from others - and support never answers
I write my own songs and create them in Suno on my own account. Now when I upload a new version of one of my songs to rework it, Suno blocks it and tells me to "contact the rights holder". I AM the rights holder - I wrote these songs and made them in Suno. They have never been released anywhere.
To test how Suno checks rights, I gave another one of my songs, also created by me in Suno, to my nephew. He uploaded it from his account and Suno accepted it with no problem. So the filter blocks the real author and lets someone else upload the author's song without any check.
I have written to Suno support by email several times. No answer at all. Suno, please fix your filter and answer your users.
CH
Charlotte H.
Fantastic customer service from Lyn C
Fantastic customer service from Lyn C. I had an issue with billing which she sorted for me promptly. Thank you :)
TK
Tuncay K.
am i wrong why Quality got very bad
am i wrong why Quality got very bad ? more over, what is this download limit ?