Sunlighten, Inc.Reviews of sunlighten.com

I haven't received my sauna yet but have been working with Rene on the purchase who is on point with knowing her product line as well as being an expert in service. I have already asked a lot of irritating questions and she has been super responsive in getting back quickly with answers. I'm hoping that setting up the sauna will be as foolproof as the company says as handy work is not my forte (by any stretch). I have my teens here who are better than I, so fingers crossed this isn't a problem. I have used the MPulse Believe at a sauna spa here and that led me to buy one for my own home use as after a couple months of regular visits to my sauna spa, I was a huge believer (no pun intended). With 0% for 60 months financing, the payment is exactly the same as my membership to the sauna spa. It is kind of a no- brainer as now I will be able to use it without the hassle of driving, scheduling around their availability and my hectic schedule, etc.. I can use it daily and my family can use it as well (they would have to pay for separate memberships $79X4 = ~$320/month) So actually we are saving money and getting this at 1/4 of what it would cost us to all go whilst increasing the usability of the sauna. Easier use=more use= more health benefits=thriving family. Plus, we can use it during any future quarantine and don't have to worry about sharing with the public so safer for us with compromised immunity. Home ownership for us means continuity of staying on track with health goals regardless of what's happening in the world - all the while increasing immunity to help safeguard against viruses and stress. After not using the sauna spa (MPulse for 6 weeks) during quarantine, I'm feeling the return on body aches, extreme fatigue, eczema is back, sleep issues, and weight gain. Ugh -this is toxic buildup so can't wait for my Sunlighten to deliver. I have double MTHFR copies and my teens probably have at least 1 copy. We have allergies as well and my son has asthma. For those that don't know, this swell gene mutation makes it hard to metabolize the same way that most people do which leads to toxic buildup in the system from all sorts of things in the environment, food, including heavy metals.This is going to be wonderful for family health and something we can do together. Very excited and hope that the rest of the process is smooth. And no, I'm not British, I just love the word "whilst." ;) Thanks, Rene and Sunlighten for making a superior product. This is not a paid review, just 1 very excited customer ~Carina

David helped me every step of the way and continues to be available to answer any questions that I have about my mPulse, Believe, Basswood Sunlighten Sauna. I have been using it daily for around a week and am grateful that I went with Sunlighten.

I purchased a Sunlighten sauna in February. The unit was somewhat damaged in transit to the local warehouse. I was immediately contacted by Zach at Sunlighten shipping who sent me photos of the damage and worked on a resolution. We decided to order a new unit which was delivered in April. Although we were disappointed that we had to wait over 2 months for delivery, we were very pleased once the unit arrived. Zach and the team at Sunlighten shipping did an outstanding job of keeping me informed and following up on all shipping logistics. THANK YOU!!

By far one of the best purchases I have ever made!! I use mine everyday! When I am feeling a bit stressed ( especially during these trying times) I will use it again just before bed. Absolutely worth every penny!

Amidst the quarantine we decided our wedding must go on. We down sized, reduced our guest list from 200 down to 7, cancelled a romantic villa on Santorini, and had to re-imagine every detail. We knew we needed something special that we could share and a sauna seemed the perfect gift. We researched for a couple of days and quickly made the decision for the top of the line product from the best company we could find. My wife is an ER Doctor and I am also in healthcare so we had very high standards, all of which were met. Our sauna arrived on time and went up in under 2hrs (we both follow directions to the letter so it probably could've gone up more quickly). We have used it nearly every day and could not be more satisfied with the performance, quality and exemplary customer service! Victoria, our agent, was knowledgeable and quickly handled any question we had regardless of how silly. "Our 9yo has turned it into a playhouse, how long can she be in there?"

I am an engineer, my wife an MD. After reviewing independent reviews, product specs of highly rated, infrared saunas, and product support statements, which my wife and I will use to elevate our body temperatures as a preventative against covid, we chose the Sunlighten Aspire. During the order process, there was a miscommunication, and the incorrect wood choice used in its construction was shipped. I called Sunlighten, and the matter was resolved in less than 5 minutes. Sunlighten is shipping the correct sauna without any hassle or request for us to pay additional shipping costs. (I had worried, prior to the call, that I would be asked to do so.) I applaud this company for its advanced technology and its impeccable service. Kudos to both Lauren and Darlene. This review has not been generated by Sunlighten, and if you are a potential buyer, you can contact me, Steve Basil, 3132150178 to verify this review. In addition, as a support to you during this crises, I suggest drinking alkaline water as the virus thrives in acidic environments and to also build/buy a wooden box and place an ozone generator inside to kill covid and other viruses on groceries and other items prior to bringing them inside your home. Be well. Stay safe

My review isn’t so much for the company Sunlighten, although I have no problem with them. My review is for one OUTSTANDING employee, Zach B. This fine sir has gone out of his way to see to it that I have been served and satisfied. Unfortunately, I had to return a product right after purchasing it because I got laid off my job from the China virus Covid19 and could no longer afford it. The sales team did a great job serving me prior to purchase, but when I had to make a return, not quite as helpful. I came upon Zach B. when I was transferred to shipping and he went over & above the call of duty. I have about 10 back & forth emails with him trying to track down my return and follow up with my refund, all of my questions answered SAME DAY. Not only did he go out of his way to help me, he did so with a level of kindness & patience not often seen much these days. This is a top shelf employee and I recommend he receive a hefty raise, because a business only flourishes through the hard work & dedication of its employees. Because of Zach, I will return as a customer when I get my job back, and will refer others. Thank you again, Zach, Sunlighten should be very proud of you!

I have owned our mPulse Believe for nearly two years now. I don't normally write reviews but after reading some very negative remarks regarding their service department I felt the need to show them in a different light. First, the sauna is absolutely amazing - there is enough written about these saunas, and are endorsed by enough medical professionals, that you shouldn't be wondering at any point whether you are getting a quality product. You are, and its one of the best. Now regarding service. I have had the opportunity to speak to customer service on a couple occasions lately and have found them to be nothing short of wonderful. They listen to the problem, offer reasonable solutions, follow up when they say they will, and deliver warrantied parts as you would expect. All of this during a time of national crisis! THEY are still at work, answering our calls, and getting things done. Not sure what else folks are looking for in a customer service department! Thank you Sunlighten for a quality product and tremendous service.