Sunlighten, Inc.Reviews of sunlighten.com

Let me first say, that I love my sauna itself. This review is based off customer service and the lack of communication. I ordered my sauna on 12/27 - I had a wonderful buying experience, super friendly sales lady (Andrea). I was told I'd receive an email with tracking information - never received it. Came home to a huge box sitting on my doorstep...opened it and only had the solar pad. Emailed to find out if there were more deliveries and where they were...didn't get a response...48 hours later, I re-emailed and asked, but that afternoon I came home to another big box (still never received tracking info). Still missing my "supplemental" package I purchased (towels, pad covers, etc). Got my sauna put up, part of the upper dome was damaged and the chromotherapy lights didn't work. I again had to email more than once to get a response - I don't know if they just don't work normal working hours or what, but communication was (and still is) VERY slow. I was told they'd call at a certain time...they didn't, I had to call them that night. They shipped out a replacement (I did receive tracking for this one) and I was told there would be information regarding how to return the original one in the box...no information...and still missing 1/2 of my supplemental items...they shipped part and the rest is "out" for now. The only reason I know this is because I emailed and asked...you would think they would send an email saying that part of your order was on hold. Still waiting for a response on what to do with the original dome...sent an email on Monday (1/25), resent to a different email I had on Thursday (1/28) and still haven't heard a thing. My sales person quit responding once I made the comment "This is looking like it was a bad investment on my end." when the lack of communication made me second guess my purchase of a $2000 item - in my world, that's an expensive purchase and customer service should be 5 star. Not once have I received an apology...or even an explanation on the lack of communication. Typically, businesses include a note in their emails regarding high volume and x amount of time to respond...it's not included, so I assume they will respond in a timely manner, but it's just not happening. I love my sauna and feel it is helping (I have thyroid issues and read the infrared lights help), but really wish communication was better. If there was communication and I knew what was going on, I would give them a 5 star. *Shortly after leaving this review, Issac called and did a wonderful job of correcting the issues. He personally drove out to my house (I’m lucky enough to live in KC close to their company) and delivered the missing items, and took the defective items. I appreciate the effort, but it does appear as though they have a major flaw in their customer service department. I hope that they are able to fix the negative aspect for other customers as overall, I am pleased.

Solo sauna Great purchase! Evan is the BEST representative for the company !! He is awesome and was soooo helpful working with me and answering all my questions !! Thank u so much Evan for your kindness and knowledgeable professionalism !!!

Terrible the worst sauna it never works there is no customer service I have called several times and they send me parts you have to find someone to put the parts on the sauna. The warranty stinks and it will break sooner or later. I live in atlanta and they have zero customer support in atlanta. You can not call someone to come fix the sauna it’s done over the phone. Would not Recommend

Emily Peltz spent a lot of time visiting with me. It takes me a while to make a decision:) I'm very glad that we bought the cONQUER! It took 5 weeks to arrive, mark that up to COVID. The delivery crew was helpful and placed the large pallet exactly where I wanted it in my garage. My wife and I assembled it, which took around 4 hours (I'm a reader and very thorough). Everything worked as expected. Great Sauna experience! Used the detoxification level - very comfortable and a good sweat. Used the control panel and set up Spotify and listened to Meditation music. The lighting really does help the mood. Really didn't expect the sauna to look so good!

I called Sunlighten today with a variety of questions regarding the operation of our newly purchased sauna and fortunately for me, Emily Peltz answered the phone. My conversation with Emily was pleasant, professional and she was very knowledgeable. She competently answered all my concerns regarding the technological, logistical and personal questions I had and she followed up with an email for downloading Netflix on the tablet. This was customer care and support at its best. Thank you Emily,

Sunlighten has a great customer care group. Knowledgeable for sure. Very helpful in getting problems fixed. Great care by Trisha Otis who worked the problem with me. You must be patient though as wait times to get to an advisor are long but worth it.

I worked with Trisha Otis regarding some issues I was experiencing with my sauna. She was attentive and very professional. She knew what she was talking about and walked me though getting each issue fixed with my sauna lights and sound quality. Now everything is working just fine. Thank you.

Alicia assisted me quickly and efficiently with my request.