Sunlighten, Inc.Reviews of sunlighten.com

Excellent customer service!! Jazmyn answered all my questions, even answered some questions I didn’t know I had! I am a very satisfied customer!

We just got our mPulse Aspire set up and are excited to use it. This review is about customer service which has been excellent. Evan was super helpful the day we visited the showroom and purchased, the delivery process was smooth, and our first call to customer care regarding a couple of set up issues was handled expertly by Ali.

I was just testing the waters when I contacted Sunlighten about purchasing our first infrared sauna. I had never used one and was skeptical about the claims made by various manufacturers. But as I reviewed independent medical analyses, the claims of health benefits were supported by trusted sources like Mayo Clinic. The rep from Sunlighten was very knowledgeable about their product and willing to put together comparisons with the competitive models I was looking at. After dragging my feet, she was willing to honor a prior sales price (and I sprung for the accessory package). I was a little bummed to be told it would take three months to arrive, but then it showed up a month early - just in time for the polar vortex and snow storms to arrive. Could not have been better timing! My wife and I unpacked and carried all the components through the house and down the basement where we assembled it in about an hour. The hardest part was removing the top panel on the roof to connect the wires after it was set in place because we have it backed into a spot just wide and tall enough to accommodate it. I had to climb up on the storage shelves next to the unit and sprawl across the roof to get to the far corner. Other than that, it was a piece of cake. Build quality is flawless. High-grade materials. Intuitive functionality. We've both used it already and could not be happier. Who needs a beach when you can have Sunlighten?! Absolutely recommend!

I have an Impulse II since August 20,2020. I am very satisfied with the product performance and quality of the sales and customer support folks at Sunlighten, especially my contact person today, Jazmyn Warren. The tablet/controller failed on 2/6/21. Customer support was on the problem within minutes of my call to them on 2/8/21 and will receive a new one once they get a shipment in early March. I will keep you posted on the follow-up and install of the new tablet.

I purchased a Sunlighten Discover M Pulse 4 person sauna on January 4th. In regards to the sales part and getting information on the product, the representative was very informative and knowledgable. She even sent me comparisons on data comparing their sauna to the competition and the proprietary system they have, I was sold. She even explained how easy it is to set up with the magnetic attachment of the panels, etc. and how two people can do it. Well, for the record, it takes at least 3 people, and can be set up fairly easily but its not as easy as she explained. This isn't why I am writing a 1 star review though.. The first time I got in the sauna, I pre-heated it for 45 min knowing it does take some time. I looked at the temperature on the screen and it says max 160 but it was only pushing 129. It never got hotter than 132... I then called Sunlighten, no response, can't leave vm, etc, took them 3 days to get back. I submitted a ticket for returning the product and then they finally called me. They said the pre-set health settings such as weightless, cardiovascular, etc. run at a temperate around 110 to 128 degrees. Well, this was NOT explained to me at all prior to purchasing. What I am getting at is a sauna is for getting a nice sweat in, you have that feeling of dripping in sweat and feel so good after. You don't get that with Sunlighten, or I would argue my unit is defective. It's hard for me to believe that Sunlighten being such a reputable and high-end company would have a product that is called a sauna but doesn't even make you sweat. I was in the unit on manual setting on highest temperature, pre-heated it for a full 60 min, got in it at 131 degrees, and still, barely sweating. The unit never will get over 132. I understand infrared is a different type of heat, however, I have been in 2 other infrared sauna's and yes, it is dry heat, yes, it heats you from inside out, I get it. At the same time, with those other 2 saunas I was sweating like crazy after just 15-20 min. You don't get that with Sunlighten. It literally feels like just warm and a perspire a tiny bit if you are in there for 45 min or so. As far as how the different wavelengths are beneficial etc, I am not so sure, I didn't really notice a difference. I have attempted to return the product and am now writing this review as buyer beware. Sunlighten has not responded back to me on following up on shipping back the unit. Their last response was 4 days ago saying do not call back, they will call me on protocol to return. I have not received any call. I called 3x this morning, and it has gone to voicemail, no answer. I literally feel like I am dealing with a makeshift company that portrays how great they are online, but the actual product is not what they say it is. Do your research and don't make the same mistake I did. I never even got the price on this review, I paid almost $10,000! And thought I was going with the best and getting quality, nope. You are better off getting a $3000 one through Costco, save the money.

I wanted to purchase an accessory for our new Sauna, the Mpulse Aspire. I called customer care and was able to speak to a human! Stone was very helpful in placing my order and even gave me some tips on using the sauna. (Newbie here.)

Sunlighten has excellent customer service and products!! I would recommend them to anyone!! I am extremely happy with their products and service!!

I had a great buying experience with Sunlighten. I mistily reached out online for some pricing and was called very shortly after. I dealt with Erik Strickland, and very quickly I could tell this was different from most saunas. He asked a bunch of questions about why I was wanting a sauna and was able to recommend a few different options along the way at various price points. After we decided on the one that I wanted he walked me through various packages that were available to enhance the system (without pressure) and even gave me his personal number to contact him at any time. I've reached out to him about 3-4 times during the delivery process and each time he responded very quickly and got me answers almost immediately. In really liked how he gave me all the info but without pushing me to buy one way or the other. Very honest and helpful. I've had my sauna for a week now and I absolutely love it!!