Sunlighten, Inc.Reviews of sunlighten.com

Worked with Victoria and David. They were helpful, polite and not pushy. Easy transaction.

I am a new owner of a Sunlighten sauna for about 3 weeks now. During our first week of use there was a very loud cracking noise as the temp went down at least 3 times per session. We stopped using the sauna and called Sunlighten. Customer Service had closed 15 minutes earlier so I left a message. With no response the next day I emailed Customer Service and asked to be contacted because I thought there was a possible electrical issue. Today, 8 days later, I received an email asking me to call their 800#!!!! Luckily, I had solved my own issue 2 days ago. I emailed Customer Service back with how unhappy I was for their LACK of adequate reply time (8 days) and that I had solved my own issue. This was the reply I received: "Is it correct that you have solved the issue and we can close this case #86376?" No apology for HORRIBLE service.....no NOTHING, but can we close the case!! This is NOT how I would have expected Sunlighten handle a possibly serious request from a new owner!! I AM EDITING MY REVIEW BECAUSE I JUST RECEIVED A PHONE CALL FROM THE CUSTOMER SERVICE MANAGER. HE REVIEWED THE COMPLAINT AND OWNED UP TO THE SERVICE ISSUE I HAD. I MUST ADMIT THIS IS THE "SUNLIGHTEN STYLE" I EXPECTED WHEN I PURCHASED OUR SAUNA. THANK YOU SUNLIGHTEN FOR HAVING AN EXCELLENT CUSTOMER SERVICE MANAGER.

Victoria was very professional and helpful. She followed up at appropriate times, never pushy. I had heard Sunlighten customer people were extremely aggressive but that was not my experience. She was very knowledgeable about the product and transparent about pricing.

Victoria was the most patient and knowledgeable person with any company I contacted while researching infrared saunas. She explained her product without a high pressure sales pitch, and referred us to numerous articles and videos to help us make an informed decision. We would recommend anyone looking for this or a similar product confer with her.

Been meaning to get a sauna for several years, based on personal research and the testimonial of Susan Pierce Thompson from Bright Line Eating. Evan in sales has been great, but customer service was better. First unit needed to be returned due to damage in-transit. Second unit was delivered with embarrassingly incoherent assembly instructions, but Darlene, Paige and Evan--the human beings involved--stayed on top of this. The hero of the assembly, though, was Scott Mortenson, who fielded 6-10 Face Time calls and walked us through. The unit looks great, and I'll report back regarding it's functionality, but Sunlighten's people came through big time. I'm confident in the product...but most importantly I trust their people.

This review is a follow up to a review back in December. I had issues with mold on my first sauna and was trying to get it replaced. And after a couple months negotiating back and fourth, sunlighten came through in a big way and replaced my sauna with an updated model. Thank you Sunlighten you are the Best!!

Rene is amazing, by far the best customer service I’ve received in a long time. She is very knowledgeable and goes above and beyond sending helping information. I can’t wait to start using my Sunlighten to aid in my cancer butt-kicking journey.

Just ordered a Signature II with Evan! Honestly we’d just started looking online and I thought I wanted infrared and we wanted a two person and I was just getting info. Evan was so friendly and knowledgeable that I just decided to go ahead! Looking forward to 121/2 from now! Thanks Evan!