Sunlighten, Inc.Reviews of sunlighten.com

Super lovely rep! Very helpful

Victoria is professional and helpful answering our many many questions. She responded promptly and walked us through the entire process ensuring we were completely informed and comfortable with our decision. Thanks Victoria!

Sunlighten sauna. I inquired online about a sun lighten sauna and was called the next morning by Kyle Pilant. Kyle was very informative and professional. Honestly, I drilled Kyle with a lot of questions, he answered every one of them superbly. He knows the business. He explained the sauna well, providing me with all the information I needed. Could not be happier, kyle is amazing, and I am happy to recommend this product and the sunlighten company to others.

Victoria took the time to get to know my wife and I first. She listened well and asked questions to make sure she understood our lifestyle, and our reasons behind our desire to bring a sauna into our home. She educated us about the benefits of the different options available, and by the end we were confident in making the choice that was best for us. It was an informative and personalized experience, which was important since we view our sauna as an investment into our family’s health and as something we look forward to enjoying for many years to come.

We've had a Sunlighten Spa for 10 years. Within 2 years of owning it, the radio went out. We called Customer Service back then *repeatedly* and never got a call back. We figured we could live without the radio. Last year (2020), the thermostat started to go out. Sometimes the unit would not turn on at all and other times, the heat would reach above 151 for brief periods of time. Again, I called their Customer Care (select #4) and left a message. Nobody ever got back to me. The unit started working again and so we carried on. Well, now the heater is totally not working and we've been without it for over one week.....of course, right at the time we actually need to use it for rehab after a sports injury. Same thing.....called Customer Care, left a message. Followed that up with TWO emails. Nothing. Nada. Zip. We then called a local spa that have a Sunlighten Spa in their business and asked who they used for service calls. The guy said he had not had to call a service rep so he didn't know. I told him he better cross his fingers that the unit doesn't die on him because good damn luck getting anyone from "Customer Care" to give a hoot about their customers.

I have had the best experience with Andrea Nash! She is very knowledgeable on the systems she is selling and is also very helpful with suggestions. Im not sure if I would have purchased without the follow up and follow through that Andrea provided. I tend to drag my feet and never get around to buying what I need/want. She even talked me out of the wooden bench back support and suggested the pad and cover instead. I was concerned about how comfortable it would be sitting up for a long time.

I set out simply to explore options for purchasing a sauna and was lucky enough to speak to Victoria. I had ALOT of questions regarding all of the health benefits, cost, shipping, etc. Victoria was really great to work with and was extremely patient with all of the questions I had. I spoke to her several times before I actually purchased my sauna - changing my mind on options frequently. Victoria sold me on the all the benefits that were important to me, and that had everything to do with her knowledge and passion for the product. I can't wait to be on my way to better health and healing : ) Thanks Victoria!!!!

I went in with a lot of questions, and left with everything I needed to know. Emily was very knowledgeable, and extremely helpful throughout the entire process. She was able to alleviate all of my concerns and help pick the appropriate sauna.