Chase C.
DO NOT PURCHASE
I purchased a sauna in Sep 2023. I went through ally lending to make this purchase. I had originally received approval from my landlord to make required electrical changes in the home to power the sauna in my garage but after further review, the landlord decided not to grant our request. Because of this, I immediately reached out to Sunlighten to cancel the sauna well within my 30 day cancellation. I did not hear back from them for 2 weeks of my initial cancellation request. Duding this time my sauna was also never delivered. When I finally heard back from my Sunlighten Sales rep Victoria, she assured me that the order was cancelled and they were notifying Ally that my account was to be cancelled. We are now in the middle of Nov 2023 and the unit has still not cancelled by Sunlight with Ally Lending and now I am default on my loan and my credit is suffering because I refuse to pay for a product I cancelled and never received. I have contacted Sunlighten and Victoria directly multiple times a week with almost zero response, and if they do respond I get the run around how they don't know what is going on with this cancelation and it should be taken care of. This company is a scam. DO NOT PURCHASE ANYTHING FROM THEM!
Response from Sunlighten, Inc.Nov 15, 2023
Thank you for bringing this to our attention, Chase. We sincerely apologize for the challenges you've faced in the process and the impact it has caused. We want to assure you that we are taking your concerns seriously. Our team is actively investigating the issue and working towards a swift resolution. We acknowledge the importance of rectifying this matter promptly and will follow up with you on the next steps. We value your feedback and appreciate your patience as we work to address and resolve the issues you've encountered. Rest assured that we are committed to making this right for you and hope to regain your trust in Sunlighten. If you have any further questions or concerns, please feel free to reach out directly. We appreciate your understanding and the opportunity to rectify this situation.