susan L.
Customer service
I recently bought a Solo Sunlighten sauna. However, I have had some issues with it . The customer service person didn't seem to have any familiarity with the product. She had to go to the showroom to understand my question. After a second call another care person transferred me to repairs. The man I spoke to understood my issue. He promised to fix it by sending one left large dome railing with pin to replace issue. On 10/27/23 I authorized a charge to cover shipping of $ 14.70. It did not arrive. The wait time on telephone hold for a customer service rep is excruciatingly long. I am therefore very dissatisfied with your followup after purchase. I cannot recommend your products, therefore.
Response from Sunlighten, Inc.Dec 6, 2023
Thank you for taking the time to write this review so we are aware and can help get this resolved. We apologize for the inconvenience you've faced initially with our team. We sincerely apologize for the unexpected delay in shipping, they are aware and are actively working on expediting the process. If you have any further concerns or if there's anything else we can do to assist you, please feel free to reach out directly by phone, Live Chat on our website, or direct message on our social accounts. We are dedicated to making things right and appreciate your understanding as we work to resolve these issues. Thank you for your patience and for bringing this to our attention.