Sundays for DogsReviews of sundaysfordogs.com

Yes, as others here said, I was charged for a shipment of food before my trial even arrived. I had gotten an email warning me they were about to send my first order (after the trial order) and charge my credit card. So it wasn’t like I wasn’t warned. I immediately went to the website and cancelled my subscription. I don’t know if the cancellation didn’t go through, I did something wrong, or what, but I got an email the next day saying they shipped the order. However, when I emailed them, they responded in less than 3 1/2 hours to say they’d canceled that order and refunded my credit card. I came here to give a very positive review on wonderful customer service (that you don’t see much of these days), and was so surprised to see all the negative reviews about their customer service. That wasn’t my experience.

If I could give zero stars I would. I ordered a trial box and received it quickly. Four days after I received the trial box they charged me $285 and overdrafted my account for a second order that I did not approve. This is the worst company I’ve ever had to work with. No way to contact them via phone. Run as fast as you can away from this company!!!!!😡🤬

Don't even think about using Sundays for Dogs!! Customer service: Nobody Home Logistics: It will get there when it feels like it. My Dog: Very unhappy The worst experience for a nation wide dog food delivery service. All the glitzy ads are shameful compared to the level of service received. I get a laugh from the recorded greeting you hear when you try to call them from Rachel, the Company head honcho, apologizing for the holiday high-call volume which they can't handle, so please be patient and use Text or email and someone from the pack will get back to you ASAP- It may take up to 5 days to hear from anyone and they don't have a clue how to resolve the issue. I was offered a 50% refund if I donated the unused unopened bags. I don't expect to get that $$ back.

Though my dog loves the food. This company does not appear to have any actual workers to support their customers. I sent multiple emails and texts and received zero response. Very disappointing. It appears that their business model is to get you to subscribe and then you are on your own for support after that. Horrible experience.

My doodle loves this food and it has completely calmed her belly issues. She gobbles it up in 2 minutes every time. I’ve only used beef recipe. Customer contact is challenging but I’ve always gotten a quick email response eventually. I have tried so many others. I won’t ever switch!

The food is good quality. My dog loves it. Their customer service is non existent. You can not call them at all. You can txt them and they may get back to you in 24 to 48 hours. Email is the same. Sometimes when you cancel an order it does not cancel. I have gotten fed up with sundays and I will be using a company that you can call and speak with them.

Customer Service is HORRIBLE! My dog kinda likes the food, but it's way too expensive. So after 2 orders on my subscription plan, I cancelled. Then I discovered they didn't honor my $15 discount on my first order AND charged me for a 3rd order after I cancelled my plan. It's been 3 weeks since I've contacted them (NO WAY to speak to a human, by the way), and they are refusing to refund my money! They "graciously" offered to refund 50% of my money if I provide them with a receipt for donating the order to a shelter. Unfortunately, I can't donate something I didn't receive! So, basically, "no refund." Just ridiculous! You can contact only via text or email. When you do, you get an auto-reply stating a "human" from their Customer Care Pack will get back to you ASAP. Trust me, they don't know what ASAP means! You're lucky if you finally hear back after 3 business days! I'm retired and on a fixed income. Considering they're supposed to be animal lovers, no one at Sundays for Dogs cares enough to refund my $98.56 for food money for my pets. Really disgusting!

The shipping address was wrong. I contacted them immediately and then for 5 days in a row. It took 2 weeks to get a response, and at that time, they had already charged and shipped another order to the wrong address again! Instead of making the order right, they offered me $20. That didn't even cover 10% of the total amount spent.