Sundays for DogsReviews of sundaysfordogs.com

I saw an ad for this dog food called Sundays, and I thought I would try it. When I ordered the product to try, I got a discount. What I didn’t realize was they signed me up automatically for monthly shipments and the shipment that I got cost me $350. BEWARE OF COMPANIES LIKE THIS THEY’RE CROOKED AND THEY’RE GREEDY.

Do not order from Sundays. They make it impossible to cancel your subscription. Phone calls end in hang ups. Automated system cannot complete your request and emails go unanswered.

Deceptive ordering. Did a trial bag, it said nothing about a subscription and your "account" wasn't automatically set up until the order shipped. No notice of subscription or upcoming shipment and charge until I saw it on my credit card. My dog is picky and didnt like the food but still would have been in the introductory food swap period before the second bag was shipped. $163 wasted. Refund denied and no offer to try a different flavor.

Years ago, I would have rated this company 4 stars, only one star missing for price and a bit of reliability issues on sending. The actual product is great - very healthy dog food with the convenience of kibble. But recently they've made it impossible to cancel any subscription plan without going through their AI customer service. As we all know, AI is an unethical thing to be using, at least under current available models. But even that aside, any subscription that does not have an easy-to-access cancel button is not to be trusted. I don't think this company was like this in the past, so this change is disappointing, but until they fix this by providing an easy cancel button and removing AI from being a customer service roadblock, I must warn all I can away from this company.

I wanted to love Sundays for Dogs, but my experience has been extremely disappointing. Both of my orders have been late. My first order arrived on September 5 and only contained about a week’s worth of food. My next order was received on September 9, but it did not ship until September 15. It was then supposed to arrive September 20, never showed up, and the delivery date was pushed to September 24. I have now been without Sundays food for about two weeks. That is unacceptable for a subscription dog-food company, especially one charging premium prices. Customers should be able to rely on scheduled deliveries and should never be put in a position where they run out of food because orders are not fulfilled on time. This was particularly stressful because my dog has significant dietary restrictions and cannot eat most common proteins, so I had to scramble to find another food she could safely eat. Customer service was just as disappointing. I emailed, called, and texted multiple times and received no response for about a week. I also repeatedly asked for clarification on how much food I should actually be feeding because the guidance I received was inconsistent, and I still never received a clear answer. Meanwhile, I kept receiving automated requests asking me to provide feedback about my experience. For food this expensive, I expected reliable delivery, accurate feeding guidance, and responsive customer support. Unfortunately, I did not receive any of those consistently.

I went into this with very high hopes. Considering the very high price point, sunday expects you to pay with a subscription service. I have a five month old puppy. Who is very finicky in his eating? I ordered it and they assigned me a person to answer. All of my questions. I asked how much of sunday's food I should be giving for the transition and to ensure my puppy gets all the nutrition that he needs because they state that they will make it specific to your dog. I asked my question over two weeks ago, and I still have not received a response only AI automated responses. And I've also been sent questionnaires to see how the service went but I never have had any service for Sundays so I canceled the subscription and I will not be returning to Sundays because it is impossible to receive any type of information about the product so I can't even rate the product. My dog seems to like it okay, but I only give him it as a topper. Customer service of sundays very poor. They are just another subscription service. Don't believe the hype.

Although the food is great and my dog loves it the customer service is absolutely terrible. My box was shipped a week late and then delivered to wrong address. Ive tried to contact company 5 times now and no one picks up phone or responds to my emails. It really sucks to have such great dog food run by such a terrible customer service department.

We had four dogs that we believe were exposed to thyroid, but we only tested one dog but all 4 dogs had symptoms. During the vets entire career she had never seen a hyperthyroid dog. We just assumed the others would test the same as well. All dogs were taken off of Sundays and everybody is happy and healthy now. Within one month of stopping the food, her thyroid normalized. we were feeding the beef version. We had to spend thousands on their food and then a lot of vet bills because our dogs became aggressive with each other, which had never happened. I asked Sundays what they were going to do about it.. crickets. I finally decided I'm going to leave reviews about it because I am hoping other pet parents won't go through what we've been through. We don't even know if this will shorten the life of our dogs?! we don't know how long they were exposed. We love our babies. I wish they would tell us what happened.