Sundays for DogsReviews of sundaysfordogs.com

33 day subscription came at 15 days and cost more than the original quote. Came with no packing slip. Over $100 for 72oz?!?

I really didn't want to have to do this. I'll just start with that. My dogs absolutely love Sundays for dogs. I buy 576 oz. In every order I put in. I spend over $700 each time. The order I just received, I only received half the order. I even got an email telling me that I only received a partial order. I have been trying to get a hold of them for weeks, since September 19th, with nothing but an automated message saying to be patient. I'm worried I'm going to run out of food before they get back to me. I do not pay this kind of money to have them ignore issues like this. If I put in an order for 576 oz and pay over $700 up front, I expect to receive the whole 576 oz. of food that I ordered. If something isn't done I unfortunately am probably going to have to look into a different dog food. I really didn't want to do that cuz my dogs love Sundays. It's like a doggie crack to them. They absolutely love it. But $700 is a lot of money when I have to be worried that I'm not going to receive my order. So unless something is done, this is taken care of, I might have to start looking for different options.

Extremely difficult to cancel a subscription I did not ask for. I contacted them multiple times and they still tried charging my account which I had to keep money out of to keep them from getting it They sent a message asking me to contact them and they would fix the problem however they still tried to charge me for a few months. I’m waiting now to find out if they’re going to try again. Hopefully they finally fixed the problem.

I would run not walk away from this company. Tried to readjust our schedule for delivery and its nearly impossible. They basically ignore your e mails and DO NOT answer their phones. if you cancel service, they say they will, but then ship the product to you anyway. Will be a battle to get my credit card company to work with me to not pay for this last shipment.

Great dog food, unacceptable customer service My dog Nala loves Sundays, and I genuinely wanted to continue feeding her their food. Unfortunately, their customer service has made that impossible. For over a month, I've repeatedly tried to contact the company because Nala has not been receiving enough food. Despite my attempts to resolve the problem, I have received no meaningful response. This is not a minor inconvenience. When a company sells premium dog food through a delivery service, customers need to be able to rely on getting enough food to feed their animals. I like the product, but I cannot continue supporting a company that leaves customers without assistance when something goes wrong. I'm now looking for another dog food supplier.

I’ve been a Sundays for Dogs customer for about 2.5 years. My dog has done very well on the food itself, which is why I’ve stayed as long as I have. Unfortunately, I’m finally canceling because the experience surrounding the food has become too unreliable and frustrating. Over the years, I’ve dealt on and off with inconsistent shipping and availability, confusing pricing changes, limited flexibility when I need to adjust the timing or quantity of an order, and difficulty getting meaningful customer support when I actually need help. That last piece has become especially frustrating as my dog’s nutritional needs have changed. A subscription for a dog’s primary food needs to make it easy to adjust how much she is eating and receive food sooner when necessary. Instead, I’ve found myself trying to navigate those changes largely on my own while struggling to reach someone who can actually help. My most recent order was ultimately the final straw. Her regular Turkey recipe became unavailable for the expected shipment, so I had to switch to another Turkey formula to get food to her at all. Despite choosing an option that indicated it would arrive in time, we still ended up without her primary food for four days. When the substitute finally arrived, I discovered it was significantly less calorie dense, meaning I have to feed considerably more of it to provide the same daily nutrition, making an already expensive food even more expensive. To make matters worse…their website lists Turkey Small Bites at 690 kcal per cup. The bag I received states 508 kcal per 100 grams and approximately 108 grams per cup. Those figures calculate to approximately 549 kcal per cup, not 690. That is a significant discrepancy for customers determining how much to feed their dogs. Any one of these issues might be understandable occasionally. After 2.5 years, however, they’ve become a pattern I’m no longer willing to manage. I genuinely wish Sundays had invested as much in the customer experience and reliability of its subscription service as it has in the food. My dog has thrived on the food, and leaving a product that works well for her is not a decision I wanted to make. But when a company provides your dog’s primary source of nutrition, you need to be able to trust that the food will be available, arrive when expected, be priced predictably, and that someone will be there to help when something goes wrong. After 2.5 years, I simply don’t have that confidence in Sundays anymore.

I wrote a previous review. I have upgraded my review because I finally received credit for their order processing errors; however, the process was still way too time consuming on my part.

Still waiting for a reply on my email