sundaycitizen.coReviews of sundaycitizen.co

I was given mailing label for return and I wanted QR for Happy Returns. I just put label on package and went to Happy Returns and they wouldn’t take it. I am still waiting for QR code to be sent

The three decorative pillows themselves are beautiful and feel like luxury items, which I appreciate. However, the shipping experience was disappointing. My order was split into two separate packages and shipped using OnTrac and DHL/USPS. Unfortunately, both packages arrived damaged, which I believe likely happened during transit with the carriers. While I really love the pillows, the shipping process was problematic. I hope the seller considers (i) improving carrier choices and (ii) offering a customer service phone number to match their luxury image.

I can confidently say I’ve never experienced such prompt, helpful and resolution-oriented customer service in 20 years of online retail purchasing. This was my very first experience ordering from Sunday Citizen (after shopping around at their competitors for some bedding needs), and their willingness to go above and beyond to serve their customers (along with their fantastic, impeccably-made products) not only earned all my future bed/bath/cozy apparel business, but also turned me into a loyal fan for life. - Blake, #SundayCitizenSuperfan

Love Sunday Citizen!! Great products and awesome customer service!!

The representative responded quickly to both my requests and resolved my issues promptly. The products are top notch and customer service as well.

Be able to call and speak with a human and have some gratitude when a customer is willing to let you know they got of box of stuff they didn’t order nor charged for! Maybe their employees see the return as work instead of not costing the company money so I was a bother. Originally I kept getting lots of shipping notifications for the same order and different arrival dates for the same tracking number, but trying to get more info was a joke of course. Perhaps if they let you speak to person behind the curtain this could have been avoided or at minimum a lot less frustration on my part. Wasted my time waiting for emails (chat feature I was waiting 10 minutes twice till I quit) and not even a thank you for your honesty until I mentioned in the last email they sent. They asked for pictures or details and now I’m supposed to print label etc to get them their stuff back. Can’t believe a company selling direct has such poor customer service. Customer service ranks as worst I’ve ever encountered and I’m not young.

Everyone that helped me yesterday was great! Both were knowledgeable, professional, kind and supportive.

The customer support was very helpful with me. You no longer have the product unfortunately that I ordered and they credited my account quickly. Hopefully, I can get that item again when it’s restocked.