sundaycitizen.coReviews of sundaycitizen.co

Response from sundaycitizen.coOct 23, 2026

Hi Shawn, Thank you for sharing your honest feedback with us. We completely understand your frustration—especially when you have earned loyalty points and want to pair them with a promotion to maximize your savings! Currently, our checkout system is set up to accept only one promotional discount code or rewards redemption per order, which prevents points and coupon codes from being stacked together. That said, we know how valuable flexibility is at checkout, and we are passing your feedback directly along to our team as we continue evaluating and improving our rewards program. Your reward points won't expire, so you can always save them for your next order or use them when another promo code isn't active. If you ever need help figuring out the best discount option for a purchase, please feel free to reach out to us at **[email protected]**—we are always happy to help!

Response from sundaycitizen.coOct 19, 2026

Hi Chris, We are so sorry for the frustrating experience you had when checking in on your delivery timing. You are completely right that support should feel like genuine assistance and active problem-solving, rather than having policies repeated back to you when you are on a tight schedule. We previously reached out to request more details so our team could look into your specific delivery timeline and see what went wrong, but we haven't received a reply back yet. We would still love the opportunity to review your order and see how we can help. When you get a chance, please reply to our message or reach out directly to [email protected] with your order number so we can look into this for you. Thank you for sharing your honest feedback it truly helps us identify where our support processes need to improve.

Response from sundaycitizen.coOct 14, 2026

Hi Kimberly, We are so sincerely sorry for the frustration you experienced with the return labels, the automated replies, and the delay in confirming your return. You were completely right to expect clear communication and swift, human support when returning your chair and ottoman. We are glad Fhaye was able to step in and that your refund has now been processed in full. Most importantly, your experience highlighted areas where our workflow needed immediate attention. Thanks to your feedback, we have made internal process changes to significantly speed up return handling and refund turnaround times for all customers moving forward, while also improving how seamlessly our team steps in when automated support falls short. Thank you so much for your patience while we got this sorted for you, and thank you for helping us improve our customer experience. If you ever need anything else in the future, please don't hesitate to reach out!

Response from sundaycitizen.coAug 4, 2026

Hi Kate, We are so sorry for the delay and completely understand your frustration! We looked into this right away and discovered that your messages had accidentally misrouted into our spam folder, which is why our team didn't see them right away—we sincerely apologize for that mix-up. Our Customer Service Manager, has reached out directly to your email with the return instructions so you can easily send back the extra pair of standard shams. Thank you so much for your patience while we got this sorted out, and please don't hesitate to reply directly to our email if you need anything else at all!

Response from sundaycitizen.coJul 13, 2026

Hi Bridget! Thank you so much for taking the time to share your review. We're so glad to hear that despite the initial mix-up, the shams are still living up to our signature softness! We managed to look up your order details and took a peek at your recent chat with our team. It makes total sense why the texture and color felt so off—it looks like you accidentally received a completely different style of shams instead of the zipper-closure Cloud ones you had ordered to match your comforter! We are so glad that our support team was able to get that sorted out for you and process a replacement for the correct item right away. We hope the new, matching shams arrive soon and complete your bed perfectly. Thank you so much for your patience and for working with us to get this right! Have a wonderful, cozy week!

Response from sundaycitizen.coMay 27, 2026

Hi Kandice, I am sincerely sorry for the frustrating and complicated experience you had with your order. You are completely right, when an item goes out of stock after purchase, a full refund should always be on the table. We apologize that the initial options left you feeling forced into a site credit. We also completely understand why receiving the matching shams just added an extra layer of hassle when you no longer had the matching duvet cover to go with them. We want to make this right and ensure you aren't stuck with a credit you don't want. A team manager will be contacting you directly via email very soon to take over your file, void that site credit, and issue a full refund to your original payment method, while ensuring the return process for the shams is handled as smoothly as possible. Thank you for your patience and for sharing your honest feedback while we get this corrected for you.

Response from sundaycitizen.coMay 12, 2026

Hi Kara, I am so sorry for the delay in getting your daughter's birthday gift to you. We know how much those special dates matter, and we truly apologize that the delivery time exceeded our website's estimate. It’s also clear that our initial response wasn’t as personal or helpful as it should have been given the situation. I have confirmed through tracking that the pending item of your order was successfully delivered today. While we know the timing wasn't perfect, we sincerely hope your daughter enjoys her new items and that they make her birthday celebration a bit more comfortable. Thank you for your patience and for sharing your honest feedback with us.

Response from sundaycitizen.coMay 6, 2026

Hi Jane, I'm sorry for the confusion! If your order stated a June return window, we will absolutely honor that. It sounds like there may be a technical glitch on our return portal. Please don't worry, reach out to our support team at [email protected] and we will help you with the return process so you don't miss your window. We’re here to help!