sundaycitizen.coReviews of sundaycitizen.co

Response from sundaycitizen.coJun 4, 2026

Hi Kaiti, thank you for sharing your feedback. We completely understand that waiting for an order to ship can feel like a long process when you are eager to receive your new items! To help clear up the timeline, our standard fulfillment policy is 5–7 business days from the date of purchase. Because your order was placed last Wednesday, May 27th, our team has been processing and shipping it right within that expected window. The great news is that your package is already on its way and is officially scheduled to be delivered tomorrow! We hope that once you get to experience the quality firsthand, it will be well worth the brief wait. Please keep an eye out for its arrival, and we would love to hear what you think of your new items once they arrive!

Response from sundaycitizen.coMay 18, 2026

Hi Shannon, thank you for your feedback. We completely understand why seeing your order sit as unfulfilled was frustrating, especially since you have shopped with us before and know our usual timeline. We are so glad that our support team was able to connect with you directly via email this past weekend to clear up the inventory mix-up and get your order successfully updated. Hearing how much you love our products completely made our day! Thank you so much for your patience and understanding while we got this sorted out, and we hope you absolutely love your new blanket when it arrives.

Response from sundaycitizen.coMay 6, 2026

Hi Deb, thank you so much for being a loyal customer! We’re thrilled to hear our team was able to cancel that accidental order quickly for you. However, I hear your frustration regarding the checkout format. We never want our 'offers' to feel like a trap, especially for an experienced shopper like yourself. I’ve passed your feedback directly to our web team to ensure our checkout remains transparent and easy to navigate. We appreciate you sticking with us!

Response from sundaycitizen.coMay 6, 2026

Hi Johanna, I am incredibly sorry to hear about the experience you’ve had with your Lennox set. We want our furniture to bring comfort, not a headache, and it sounds like the foam in your ottoman didn’t set correctly. I also recognize the frustration of paying for labor only to have a defective product arrive. We want to make this right immediately, including a look at those return shipping costs. Please reach out to us at [email protected] with your order number so we can prioritize a full resolution for you.

Response from sundaycitizen.coJul 17, 2025

Hey Tiffany, First, thank you for being a longtime customer and for sharing such honest feedback, we're genuinely sorry for how this experience went. We can see how frustrating it must’ve been to wait without clear updates, and then have to chase down the missing items. That’s not the experience we want anyone to have, especially someone who’s supported us for so long. We've made several changes recently under new leadership to improve shipping transparency and customer support response times including more robust communication systems and fulfillment checks to avoid exactly this kind of delay. We’d love the opportunity to reconnect and make things right. Please feel free to reach out to us at [email protected] and reference this review. Thanks again for your past support. Your trust means a lot to us, and we hope to earn it back.