sundaycitizen.coReviews of sundaycitizen.co

Response from sundaycitizen.coJun 4, 2026

Hi Amy, thank you for taking the time to share this detailed feedback. While we are glad our customer service team was pleasant to deal with, we sincerely apologize for the frustrating runaround you experienced with our online system. You are completely right, shopping should be a seamless experience. We take these kinds of hiccups very seriously, and we have passed your notes directly to our digital operations and marketing teams. We are actively using your review to make immediate changes to our backend system. We are working to ensure that promotional exclusions (like furniture) are transparently outlined from the start, and that expired campaigns are completely cleared out so they don't block active codes or trigger incorrect automated texts. Thank you for helping us pinpoint these specific glitches so we can fix them and build a much better, smoother online experience for our community.

Response from sundaycitizen.coMay 27, 2026

Hi Lori! First impressions mean everything, so we are absolutely thrilled that your very first Sunday Citizen order was a total home run! 🏡✨ It’s wonderful to hear that the seamless ordering process and timely delivery hit the mark, but best of all, that your new pillows are looking beautiful in your home. Thank you so much for taking the time to share the love, and welcome to the Sunday Citizen family!

Response from sundaycitizen.coMay 26, 2026

Hi Marie! Wow, "best sheets ever" is a title we will happily wear! 🛌✨ We are absolutely thrilled to hear that you are loving them and that your order made it to you so quickly. Thank you so much for the wonderful support, and welcome to the Sunday Citizen family. Happy sleeping!

Response from sundaycitizen.coMay 26, 2026

Hi Cindy! Thank you so much for the lovely feedback. Providing great support is a huge focus for us, and it means the world to know our team was able to help you out so well! We appreciate you taking the time to share the love. Have a wonderful and cozy week!

Response from sundaycitizen.coMay 27, 2026

Hi Kandice, I am sincerely sorry for the frustrating and complicated experience you had with your order. You are completely right, when an item goes out of stock after purchase, a full refund should always be on the table. We apologize that the initial options left you feeling forced into a site credit. We also completely understand why receiving the matching shams just added an extra layer of hassle when you no longer had the matching duvet cover to go with them. We want to make this right and ensure you aren't stuck with a credit you don't want. A team manager will be contacting you directly via email very soon to take over your file, void that site credit, and issue a full refund to your original payment method, while ensuring the return process for the shams is handled as smoothly as possible. Thank you for your patience and for sharing your honest feedback while we get this corrected for you.

Response from sundaycitizen.coMay 22, 2026

Hi Concetta, thank you for taking the time to share your experience. We appreciate your kind words about our customer service representative’s demeanor, but we are truly sorry that the final outcome left you feeling disappointed. We completely understand your frustration—when you invest in a premium comforter, you expect it to provide lasting comfort, especially when following the care instructions so carefully. While our standard return and warranty policy is 30 days from delivery, we always want to try and help when a quality issue arises outside of that window. Because your purchase was made 5 months ago, our support team was restricted by our standard policy guidelines, which is why the discount code was offered as an alternative gesture to help. We take your feedback regarding our product's durability very seriously. We have forwarded your comments directly to our production and quality control teams to ensure our textiles are holding up to the standards our community expects. Thank you for your honest review.

Response from sundaycitizen.coMay 22, 2026

Hi Dori! Better late than never, right? We are so glad we could finally introduce you to our signature softness! Hearing that you’ve never experienced textures like ours before is the ultimate compliment. Thank you so much for the wonderful support, and welcome to a lifetime of cozy comfort!

Response from sundaycitizen.coMay 22, 2026

Hi Karen! Short, sweet, and exactly what we love to hear. Thank you so much for the support—we are thrilled that you love your new purchase! Enjoy the comfort!