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Not being able to speak to someone in…
Not being able to speak to someone in customer service is horrible. I sent back your comforter and shams and yesterday they were delivered to me again??? Even ups can't get it right? What would you have me do with this comforter and shams that weigh a ton? Cause this is the last time I go back to ups Madeline Milanese
Response from sundaycitizen.coJun 22, 2026
Hi Madeline, we are so incredibly sorry for the stressful loop you've been put through! It looks like our shipping system's automated address validation mistakenly swapped your address from Quantuck Bay Place to Quantuck Bay Rd. This error completely confused the carrier, causing the shipping glitch that sent that heavy comforter and shams right back to your doorstep. We completely understand why you are entirely fed up with UPS, you should never have been put in a position to haul that heavy package around only to have it return to you. We want to stop this hassle for you immediately. Our customer service support team is reaching out to you directly at your email ([email protected]) to take over your file. Thank you for your patience while we step in to break this loop and make things right for you!

