Sundance CatalogReviews of sundancecatalog.com

The Sundance ordering is outsourced to a bunch of morons at the five star call center in Wichita.

i am so disappointed in sundance catalog and their lack of customer service. you would think that a retail business would be interested in their customer satisfaction. here is the scenario: 1. ordered a tee as a gift on 11/19/19 2. received a package from sundance with my name on the front, but some else's order in the bag from new jersey. 3. called and sent the package back right away; however, i got 4 phone calls from sundance asking what the problem was with my shipment. um...it wasn't mine...and i sent it back... 4. it is now 16 days later, after i was told it would be express delivered to me. 5. i live chatted with someone today to see where the package was and if the 25% discount could be applied that is now being offered as i have yet to receive it. no. i can't because i ordered it in November and that is the price i agreed to pay. the funny thing? they haven't sent it. now it's back ordered. this is a gift for someone on friday. 6. the lesson is this: sundance is completely unreliable. i keep trying to give them my business and get disappointed. 7. they obviously make so much $$$ that they have no interest in their customers. 6.

Promised 20% off, but never comes up in the order! NO free shipping! No Customer Relations! Marketing must be by one of Robert Redford's 8th grade niece just to pay for his twice a year face lifts! SPAM site. Don't bother

Sundance products are generally priced high which I don’t mind if its good quality BUT their Customer Service is non existent. I have been trying to contact them via email, facebook and their live chat for weeks. They don’t respond. Their live chat is rubbish and the person that I was talking to didn’t know what to do so she just bare faced lied to me...twice! This is insulting and unacceptable. Being outside the US means its a very expensive call so I rely on electronic communication. Shocking lack of response or service. I will not buy from them again due to this. I have purchased thousands of dollars worth of products from them over the past few years and now, when I need their help, they’re not interested. Service is clearly only when they want your money but not after they have it.

Nice clothes but pricey. Plus no free shipping.

When so many other clothing companies offer free shipping (at least with minimum purchase) and free returns, why doesn't Sundance? It's ridiculous that I paid almost $20 in shipping and then had $8 withheld from my return for shipping. Obviously, these are inconsistent fees, but I shouldn't have to pay for either. I took a chance because all 3 of the dresses I ordered appeared worth it on my computer screen. Mistake. $30 mistake that won't happen again. None of the dresses looked as nice in person, so they all went back.

Beautiful selection of BOHO clothes. I love the styles, they ship quickly, but I agree with other reviews, it is overpriced. (Also, Sundance Catalog - you should know you are being ripped off by a company named Anniecloth.com - they are using your photos and offering knock offs - or defrauding customers -at a fraction of the price.)

I was torn when deciding on the rating, but here is the problem. While I like the products offered and the quality, there are two things that rub me the wrong way. First, the price. All products in the Sundance Catalog are heavily marked-up. For a company that is led by Robert Redford, who wants to give back for all the success that he has earned, it seems as if he is not thinking about giving back to customers themselves. Neiman Marcus has high mark-ups to their merchandise, and we all know this, but they don't claim that they are giving back. Moreover, even Neiman Marcus has free-shipping or discounted shipping. But Sundance Catalog has among the highest shipping prices around. Why the extra-high prices and especially high shipping prices? Perhaps Sundance Catalog customers are paying higher prices to fund struggling artists that are part of Mr. Redford's philanthropic goals, i.e., his giving back. Whatever the case, there is an odd dichotomy there. Either say that you are going for the profits without linking the clothing sales to other philanthropic goals, or lower the prices and show everyone that you want to be a philanthropist across the board. But let me be perfectly clear: allthough overpriced products characterizes Sundance Catalog, this alone would not keep me from ordering from time to time, as my pocketbook allows. What I find most difficult to take is the snobbish culture of the Sundance Catalog telephone attendants. I have witnessed this many times before, but let me illustrate with my most recent purchase. I have just placed an order for two items from the Sundance Outlet that has an additional 40% off promotion. There was also an offer for free shipping for any order over $100, which mine was, so I applied this to my order. After checkout, I did not receive a confirmation in the mail from Sundance so I looked at my bank and saw that Sundance had made the deduction for my purchase already. But I also noticed that the price collected by Sundance was higher than what it listed at the checkout. So I called Sundance to find out and I got the typical Sundance telephone attendant: superficially courteous but ready to show me my place if I question too much. I asked about the price difference and indicated that I had not received a confirmation by email, and only knew of the total price charged from my bank. The telephone attendant informed me that I was charged for the shipping because I was already benefitting from the 40% price reduction and I could not receive two promotions at once. Moreover, she added, since I was ordering from the Outlet, my items were already reduced, and then further reduced by the special promotion. Adding all of these savings together, I should be happy and not question the shipping. I guess $20 for two two items weighing probably around 600 grams must be something I should not question when ordering from Sundance since it must be expected that Sundance customers have extra money to burn and wouldn't question such a pittance. About the email confirmation that I hadn't received, the telephone attendant told me that I should have received a confirmation, and that perhaps I hadn't checked my Spam. So I checked while she was on the phone, and I also checked my Social Media and Promotions folders. I reported that I found no email. The response from the telephone attendant was to tell me that perhaps I should check well. I told her that I had. So she told me that another email would come, and I asked if it would wait while I was on the phone. Her response was that she couldn't wait because the email could take 20 minutes. I went on to thank her for her help and I was asked if there was anything else, to which I replied "no, thank you, I'll just wait for the email." The telephone attendant then scolded me with "but I told you that I can't wait with you on the phone." This was not what I intended on saying (that I wanted to wait for the email with her). But it surprised me that she would respond this way even if she thought this is what I meant. All she needed to say was something like "it should be there is 20 minutes or so, thank you for being a Sundance customer" or something like this. But this impatient and belittling response is not atypical. I have felt this mistreatment in the past from Sundance telephone attendants. Maybe $300 orders are too small for them to be nice, maybe ordering from the Outlet puts me in a lesser category of treatment for them, or maybe questioning $20 for shipping (which is quite high in today's online standards when shipping for most merchants is quite minimal or free) is too crass for the telephone attendants to stomach. But I sure hope that this culture does not reflect Robert Redford's values, and it is only the result of some careless and ignorant HR or Online Sales manager who does not know how to train telephone attendants so that they treat people with care and dignity. Whatever the case, I hope that Robert Redford does not continue putting his name and company name to this kind of snobbish business model. I urge you to raise the awareness of your employees not only to environmental matters and responsible paper use, but also to being respectful to all customers, equally to those who order from the Outlet and during additional reduction promotions as those who order in the thousands and never question your shipping prices. This situation is not isolated, please do something about it.