Sundance CatalogReviews of sundancecatalog.com

Quality is seriously lacking for the price. Customer service lagging. Feel sorry for the workers there. I previously purchased some jewelry. Settings fell out of 2 earrings making 2 pairs useless. A watch and a necklace so far are ok, but overpriced for the quality. My most recent purchased was a jewelry bureau. Very pretty in the catalogue. Upon receit found it was much smaller than the dimensions stated in the catalogue making the drawers too small for some of the larger pieces to fit into. The wood was thin, not good quality. Called customer service.Was told to send it back for a refund including shipping since it was their error. 6 weeks later I received a refund minus shipping of $13.95. It is now advertised at the correct dimensions in the catalogue. I am so done with sundance. Why lose a customer over $13.95?

Sundance Catalog Customer Service Re Order #’s: 23684640 and 23681713 I am a loyal customer of your company – Sundance/Sundance Catalog – have been for several years and believe that your products are of high quality. Your clothing is unique and you offer petites which these days are hard to find. That being said, your shipping and return policies leave a lot to be desired. Your shipping charges are outrageous – not only do you charge shipping to send purchases to your customers; but also charge your customer for returning the item. I am sure that the cost of shipping is also incorporated in the price of your merchandise. Other merchants give free shipping – especially for purchases over $50 and free returns. And – refunds are promptly issued within days. In addition, it literally takes weeks to get a refund! I recently made purchases totaling $436.22 (which included taxes and shipping). I promptly returned the items (wrong size) according to your return policies. It cost me $54.00 in shipping charges to receive and return these items. As of this date, I have yet to receive a refund. In this modern world of technology, this should not be the case. I would very much like to continue to be a loyal customer of Sundance, however unless you revise and update your shipping and return policies, I will take my money and business to merchants that offer better terms and appreciate customer loyalty.

The website doesn't work and the customer service rep kept telling me that the phone number I was using wasn't Sundance. When I asked for the correct phone number she gave me the same one. I love their clothes but the company is impossible to deal with.

I have shopped here for years even tho they are very expensive but I NEVER will again! They received my return on 1-18-2023 & I still haven't received my credit. They can't even tell me when it will b processed!!! They take the money out quickly when they get the order but the credit takes forever. This company needs to make some changes as I am sure the people who work there get a lot of grief.

I ordered over $1,500 worth of items before the holidays. The things got here, but not overly fast in shipping. The problem comes when you get items that you don't like the fabric, or fit or other issue. Returning items is a NIGHTMARE. As others have stated here --- save your money (very expensive items) and your time and find another source unless you are 110% sure you want the item and that it will fit. Some of the items were missing from the order when it showed (no idea that they were out), some of the items were nothing like what I anticipated (a bag was super small, a sweater super short/cropped, shoes were too small as normally european sizing can be very wide range, etc). I sent a note on the return process and they told me to go read the paperwork sent. Also, they sent me the items in 3 or 4 separate shipments with 3/4 separate sets of paperwork. I told them that I was not going to pay $8 each to return on multiple "slips" because they had separate orders sent in 4 orders to me instead of the one that I had ordered. They agreed. I returned about $800 worth of items. The items went from UPS/USPS on the label and over 30 days later -- nothing. The tracking shows it went to one spot and then they ship it to a place in Utah from there....and THEN they take their time going through returns. Over 30 days when I reached out again on the credit, they told me that they had received the items, but they only process them first in, first out.... it could take who knows how long to get to my return and they process it based on when they slow ship it to their second location. Unacceptable for the customer base they are trying to get to. Don't -- you will hate the trap you are caught in. Not the same company they used to be.

Worst service ever! Sending wrong items and wrong colors. Website is totally messed up. One day it shows the picture of a certain item with the item # and name and the color and next day the same item # and name shows a complete different picture and different color, not even the same item! Overpriced, it takes forever to receive your money back and they even take money off the refund for the return. Customer service not friendly when I said that I did not order the item I received, saying "that's what you ordered honey"... Never ordering again!

Worst customer service ever do not answer you at all Also sending wrong items, and wrong colors. I used to order lots of stuff before but NO THANK YOU Never again

Returned an item that Sundance received on Dec. 7, 2022. Today is Jan. 12,2023 and still no credit. I have contacted customer service 3 times since they received my return and this is always their answer (but they keep changing the processing dates)...."I do show that we did receive the return on 12/19/2022. Currently our returns are processing returns received from 12/12-12/14. Sundance does process returns in the order that it is received. As soon as our returns has processed your order we will send you a notification via email". Please note: Our returns is taking longer than normal time frames to process returns. We apologize for the delays in getting these orders processed in a timely manner.If you have any other questions or concerns, please reply to this email or you can call customer service at 1-800-422-2770. For your convenience, we are open 7 days a week between the hours of 6:00am – 10:00pm Mon-Fri. 6:00am-7:00pm on weekends. Never again!