Sun Country AirlinesReviews of suncountry.com

Absolutely fine. A few minutes late but nothing to worry about. No worse than any other airline and much lower fare.

The worst. I paid 100 dollars for my son's carry on baggage for both ways. But, my son got a bigger baggage to the airport. So, instead of just swapping the amount(it was the same), they charged extra for the checked in baggage. I am on the phone for close to 2 hours to get my money back (first time call got disconnected after holding an hour). Now been holding for 45 minutes...no answer yet.

Canceled out flight via text message 9 hours before the flight was set to leave.... cost us a full day and $365 out of pocket expenses. When we asked to be reimbursed, here was their reply: Thank you for contacting Sun Country regarding your recent travel interruption. Service is something we take seriously, and it is disappointing anytime our passengers experience a disruption to their travel plans. Regrettably, Sun Country was forced to cancel your 7/11/2024 flight SY391 between Minneapolis/St. Paul, MN (MSP) and San Francisco, CA (SFO). We know that interruptions to travel plans are unwelcome, and we make every effort to complete every flight as scheduled. However, we were able to rebook you on SY397. Unfortunately, we do not provide any additional reimbursement for a canceled/delayed flight, including parking fees, rental cars, preplanned hotels, Uber, tickets purchased on other carriers, and other expenses. We appreciate the time you’ve taken to share your perspective regarding this experience and sincerely apologize for the interruption to your travel plans. Kind Regards, Sheryl Customer Care Coordinator 2005 Cargo Rd Minneapolis, MN 55450

Canceled our flight at 3 am by email. I don't check email on my phone. Gave us 13 minutes to respond. Flight was then canceled. Sat on hold 2 hours trying to get another flight. Got to destination one day late on a "guaranteed" flight. Return flight check in was flight full. Contacted funjet who got us on a flight. What a terrible notification and customer service airline. Never again.

Sun Country you are the worst ever. Now I'm believing the historical data that has all be said about you. Your delays has caused me to miss my overseas flight to the Philippines and has cost me another 1k just to rebook another flight since I'm currently stuck in LAX. I will never fly Sun Country ever again and I'll make sure no body around me does as well.

I booked a round-trip flight on Sun Country for my husband and I. It's was our first time booking with Sun Country and I thought maybe I had found an airline we could use regularly - especially to visit my relatives in Minneapolis. A week after booking the trip, Sun Country changed the time of the flight from early morning to mid-afternoon. It would have gotten us home too late to be able to drive home (we live almost 2 hours from the airport in Orlando). There was a link to change the flight time. The only problem it appears there is only 1 flight per day and there was nothing that made sense. I decided to cancel the flight and get a refund. Well, they don't give a refund unless you request it within 24 hours of booking the flight. Since they didn't change the time of the flight until a week later (and I attempted to cancel the flight within 3 hours of receiving that notification), I could only get a voucher for a future flight. Now I'm sitting on the line waiting for Sun Country's "customer service". It's been an hour and five minutes, so far, and I'm still waiting.

Was to depart on June 2nd. at 8:10 pm kept getting delay announcements until midnight when flight was canceled. was told flight would take place the following day at 2pm flight was delayed until 4 pm then 6pm and again until 9pm. mechanical problems. had no mechanic available. I left not being able to take my planned trip. They were awful in keeping the passengers updated on the situation. the flight was from Latrobe Pa. to the Beau Rivage in Biloxi Mississippi. It was very disappointing

My flight was delayed 7 hours. There was no weather issues so the delay was very unexpected. When I called, they said they didn’t know what caused the delay. They also said they are not giving any compensation for the delay. I wrote them again because my return flight was also delayed. I explained how I lost a full day out of my short trip and the delay caused me to lose money on reservations. They said they don’t have to compensate because it was a weather delay, but they never explained what weather. There was none. They showed zero concern for the long delay and provided terrible custumer service. We all understand we can’t help when weather happens, but I can’t understand why they’d lie about a weather event and not own up to their issues. I will not be flying them again if they are both unreliable and provide terrible customer service.