Sun Country AirlinesReviews of suncountry.com

Ya.. now that this has happened to me I’m seeing previous reviews saying the same thing. Sigh. Definitely do not book with this airline. I was booked on a flight from Milwaukee to sfo through Minneapolis. Already I had a bad layover , arrived at 9pm and supposed to leave the next morning at 5am. But i figured it was cheap so worth it. At exactly 4am the day of my second flight sun country delayed the flight from 6am to 3:30pm…. No explanation, no one was available to speak to for hours, no one at the actual airport was able to help me in any way, there were no alternative flight options and very minimal compensation (one meal ticket). Definitely definitely definitely not worth the minimal savings, as it all ended up being spent and more on all my extra travel time not to mention I missed work etc. they offered no compensation. Do not recommend

Cancelled flight with no notice for our group of 16. No reasonable alternative (offered to book us on another of their flights 3 days later...no compensation for extra costs). STAY away from this airline at all costs!

If I could give 0 stars I would We get to airport early and we wait when time for us to board flight nothing No one is communicating anything. flight delayed over 2 hours Then when we do board it's only to bussed to a mobile ramp to sit on plane for another 30-45 minutes waiting what we are told to be paperwork. this was the worse flying experience I have had. the customer service was terrible. This flight delayed us in getting into Vegas and caused us to miss over a half day there and no compensation.

Still sitting on the plane. We were confirmed to be early then all of a sudden plane problems. Yet nobody will inform us of what’s going on. We must stay seated but have been waiting forever. And I currently need to go the restroom. This is absolutely ridiculous and everybody on this full flight should be reimbursed like major airlines have to do. Update. From what was suppose to be a ten minute fix has now turned into a 45 min fix. And odds are we will have to change planes.

Please be advise that this flight from Punta Cana to DFW landing on time them 3 hours waiting then we have to wait for terminal bus. Never never ever will take this fly in my life time. Don’t do it.

Sun Country Airline canceled my flight on 6/11/2023 in the middle of the night. I left at 4:00AM to get to the airport on time without seeing the e-mail. At the airport their employees did not know what to do. I tried calling the number they gave us, but only got recordings. At 7:30 AM on a Sunday no help from the airline. When I finally got an answer they gave me the company's answer, I ask to talk to the supervisor and they hung up on me. So far no help with the overnight stay And a partial refund.

I highly recommend this airline. My friend and I were so late, couldn't even check our bags because it was closed. We ran to the gate, 30 seconds left until door closed. They checked our bags at the gate AND let us sit together. So friendly and great customer service!!

Flying down to RSW, when I got to the gate to board the plane I was not able to board because the exit row seat I paid extra for was not available and the attendant said she changed my seat to let a couple sit together. Being 6'3'' I plan ahead to make sure to get extra leg room and not confirming it is okay to move me after I paid extra for the leg room is unacceptable. Being that they have an 80% one star ratings, I guess that speaks for itself.