Sun Country AirlinesReviews of suncountry.com

I had a Sun country flight from jfk to Minneapolis. Google and Sun Country’s Instagram page says they are in terminal 4, airport workers and the JFK AirTran said they’re in terminal 7. Get to terminal 7 and yup you’ve got it right no Sun Country. I’m sweaty. I feel disgusting. I had to run to three different terminals to finally find where this airline is. No one knew where the airline was. None of the airport workers, nor the AirTran which is supposed to be correct says the wrong terminal. With 30min left till the bag drop off cutoff after arriving to the airport 2.5 hours early, I had to call the airline to find out that they moved to a new terminal a week ago. All the customer service agent was able to offer me. Is “the next time you fly with us Check our website because our website is up-to-date.” I said in 38 years of flying up words of 10 times per year. I have never in my life experience this with an airline. The only person that showed any kind of customer service, remorse and did her best to offer me some solice was check in Agent Carolyn. She deserves a raise. She dealt with my misdirected frustration, quickly got me sorted all with an apology for my experience. She is the only reason for a 2.

My flight was delayed 7 hours. There was no weather issues so the delay was very unexpected. When I called, they said they didn’t know what caused the delay. They also said they are not giving any compensation for the delay. I wrote them again because my return flight was also delayed. I explained how I lost a full day out of my short trip and the delay caused me to lose money on reservations. They said they don’t have to compensate because it was a weather delay, but they never explained what weather. There was none. They showed zero concern for the long delay and provided terrible custumer service. We all understand we can’t help when weather happens, but I can’t understand why they’d lie about a weather event and not own up to their issues. I will not be flying them again if they are both unreliable and provide terrible customer service.

Reccently booked a package flight/hotel to Las Vegas at a price that I thought was all inclusive only to find I had to pay a $45 per night resort fee. Now this may be my fault,but I noticed no mention of this during booking process. Warning,you will be paying additional resort fees on Vegas packages... In summary,I could have just bought flight separate and got a better room rate than package offered,when all was said and done..Other than that flights were smooth,on time ,and flight personnel very friendly.