Sun Country AirlinesReviews of suncountry.com

Requested if I could cancel and just receive credit for a future flight but they only wanted to give me dollars. The supervisor made it seem like it was a lot compare to what I spent on the ticket. I flown with Sun country for many years; this was the last straw. I don’t think delta would treat their customer in any bad way. The supervisor at Sun country were no help at all.

Terrible. There is nobody working at the counter. I am stuck outside of security waiting for an employee to show up.

Without a doubt the worst airline I have ever used. For our trip, Sun Country's failures caused us to (a) miss multiple non-refundable events due to significant delays on two separate flights, (b) had to reschedule flight due to the missed events and timing inconveniences from the delays, (c) charged additional fees for this reschedule and had to pay difference in tickets on top of this, (d) had to extend hotel & parking reservations multiple days, (e) and last but certainly not least, my Wife had her hand cut on the seat due to poor maintenance on the aircraft - everything (on both flights) was rundown and dingy, upholstery was torn and frayed in most areas, above-head panels were dangling and bouncing all flight, and there were many (landlord special) type fixes visible all over the place. All-in, due to this HORRIBLE airline, we ended up with just over $1200 in extra costs that we had not planned on. And guess what? They don't care at all and they're actually disgustingly rude about it. I reached out to Sun Country via the text chats originally because we were still on vacation and did not want to spend all day on the phone, these chats proved to be less than helpful and seemed to provide mostly copy-paste generic answers AND the agents would go long periods of time without response which would disconnect the chat (which doesn't automatically reopen or notify you, until you send a message post-disconnect). I finally was able to get a case started and my first few responses were clearly copy-paste generic answers, which was painfully apparent because they only addressed ONE of my many complaint topics. When calling them out on this, they simply went down the next item on the list and provided another generic answer and never addressed or acknowledged my other issues. Most agents were incredibly rude and lacked any level of empathy, there was ZERO willingness to waive any additional fees or provide compensation in any form. Because we didn't report the hand injury to the flight attendants (it was 2 minor cuts we were just going to waive off, we just wanted to get our vacation started...) they are being very upfront & aggressive about their stance of: We will give you no compensation, any discussions further must be sent to our legal team in writing. If you think you're going to save money by going with their cheaper flights, think again - save yourself the headache instead and pay a little bit more to get a better maintained aircraft and a better experience overall. I am still in shock with how horrible this entire experience has been, I've flown with a ton of carriers and have ran into issues along the way and NEVER have I been treated so poorly. I hate Sun Country.

An item was left aboard an aircraft. Item left onboard form completed online. Item matched, had to go to headquarters to pick up instead of airport. When picking up items discovered items were missing. Staff was unhelpful and did not care that items were missing. It’s obvious that since the bag was returned the items were taken when in custody of Sun Country. Unable to reach a person to discuss with, constantly told to call number and then just end up with guidance to fill out online form. Extremely disappointed in the lack of care to investigate how items went missing. There needs to be better control of items left on board to ensure customer items are not stolen. It’s fact of life that items are left onboard given the online form and number of items I saw on the multiple trips to airport. I hope whoever stole our items is brought to justice.

Next time I will fly Southwest. Not only was my flight late, both outgoing and incoming. They broke my suitcase and it looks really intentional. The policy is 4 hours to report. Since my flight was delayed which made for about a 12 hour travel day I was a zombie when I picked up my bag from baggage claim so didn’t notice the bottom had been cracked like someone literally threw it with force onto the wheel and corner that had been damaged. Bag had only been used for 3 previous trips and made it fine til this one. Hard plastic Swiss Gear bag, not cheaply made and also not cheap in general. I have a picture but no place to post it. YOU HAVE 4 HOURS TO REPORT DAMAGE OF YOUR PERSONAL BELONGINGS. They were extremely understaffed and seemed to not care that they were inconveniencing everyone also. Pretty bad experience all around.

Cancelled my flight out of Boston on Saturday 12/28/24. Next available flight they offered was two days later on Monday 12/30/24. Offered no assistance with re-booking otherwise. Had to book on another airline at 3 times the cost. Awful airline and terrible customer service.

Flights not on time had to wait to board in tarmac for 1 hr no explanation finally asked why the reason manaitance. Cabin not pressurized correctly. 3 travelers sick with sinus infection. This airline is not a clean healthy environment for seniors flyers going to Arizona. No hot coffee or food boxes at all.Will not being flying with this airlines again. Really not a value price either. Barebones flight.

I charged of $410.99, and I did not receive any service for the rental car. To provide some context, my wallet was stolen during a connecting flight at the Minnesota airport, which contained my ID, debit card, and credit card. As a result, I was unable to proceed with the car rental, as they could not provide me with a vehicle without my ID and credit card. Additionally, I was unable to continue my travels without my ID. I asked the TSA if there was any way to pass through security, and after about an hour of questioning, I was allowed through. Sun Country Airlines is aware of the situation, but unfortunately, they have not been willing to assist me. I was instructed to call them once I arrived home to see what could be done. Since then, I have made approximately 12 to 13 calls, including requests to speak with managers. They have all the necessary documents and recorded conversations. I am writing a letter to request a refund, as I did not receive any service for the $410.99 charge. his amount is significant. Unfortunately, Sun Country Airlines has been unwilling to cooperate or provide any confirmation letters regarding my situation. I hope this can help other people.