Sun Country AirlinesReviews of suncountry.com

Lost/stolen luggage. Flew from DFW to LAS and was forced to check-in luggage that I had already paid for overhead/carry on item due to size. The representative ‘insisted’ that I check the luggage after informing her it was considered a ‘carry on’ item on my outbound flight from LAS. Needless to say, In DFW the same rules didn’t apply because my luggage somehow disappeared. After several requests and unsuccessful attempts to conduct research and investigate...still no luggage.

5 Star plus review for Fred!! Helpful, courteous, articulate, and explained everything thoroughly!

I only give 1star because I have tried to contact Suncountry several ways before writing this review, unfortunately not one person has gotten back with me . We flew to Vegas on Suncountry last minute because AA cancelled our flight , I booked flight on my phone via Suncountry website . The Suncountry website is not easy to use , I accidentally bought 4 bags instead of 2 , which was all we were taking . I paid $120 for 4 bags , which it should have been $60. I called Suncountry and immediately the agent said they do not reimburse for luggage, this was a complete mistake on my part , but figured Suncountry would at least reimburse $60. I also sent a complaint via Suncountry and haven’t heard a word back , it’s been 4 weeks ?!? I think it’s just VERY BAD CUSTOMER SERVICE!!!

The worst low-budget airline experience you will ever have. Never fly this if you can. Pay the extra $20 to fly Delta or other carrier that flies where they do. Unbudging, cruel, and totally unresponsive staff in-airport and via customer service. Strict 45 minute policy that results in total refund. If you show up in line at the airport 50 minutes early, but wait in their line for more than 5 minutes, they will not honor your flight. My experience was just this. Family members already on the flight. They said the flight was actually delayed on the tarmac by 2 hours. Attendant at the desk said it was impossible to check-in as the flight took off. Told me to call customer service. This was a red-eye flight. Customer service center was closed. Called the next day for a resolution was told that I would owe them more money to cancel my flight but that they couldn't charge me due to air regulations, so I actually should be glad. Never never fly this airline