Sun Country AirlinesReviews of suncountry.com

Absolutely the worst airline Ive ever flown and will never fly again. We had a sun country approach us and ask if we wanted to go stand by and take a credit. We denied. They cam back 30mins later and said my wife was to drunk to fly while also on the phone talking about 2 seats opening up for someone. We were targeted to make room so if you think about flying sun country, remember one silver spoon calls they will toss your ticket out the window

You choose your damn tickets, everything’s set, and then out of nowhere, the price *spikes* when you go to check out? Because you took a few extra minutes? This is crazy. Apparently, someone else managed to grab the same tickets at 3 in the morning, and thats why my tickets went up, LOL. This is exploitation. Even Delta and United don’t pull this shit. But Sun Country? They’ve clearly mastered the ripping people off. I can’t wait to see this joke of an airline crash and burn. No wonder they’re at the lowest of Airlines. Barely hanging on above Spirit Airlines. This company is a complete disaster.

So bad! Avoid at all costs. I had to book with them as I had an unexpected and emergency flight. They were delayed by 1.5 hours which meant I missed my next 2 connectors, with barely an apology. On arrival my luggage was also broken open and my items both in a bag and spread across the conveyor belt. Destroyed both my luggage and my flight costing me a lot of money and time. AVOID AT ALL COST.

My fiance and I flew with Sun country to Mexico. Sun country was the worst airline we have ever flown with. Our flight got canceled to Mexico because the plane caught on fire. On the way back from Mexico our flight was delayed because the “toilet paper holder was broken.” After finally landing in Texas, there was another delay. There were no open terminals coming into dfw, so they dropped us off in the middle of the run way where we were picked up by a bus and had to wait hours until we could get off of the plane. DO NOT FLY WITH SUN COUNTRY!!!!!!!!!!!!!!!

Email link sent by SC to download boarding passes didn't work. No staff at airport manning counter. Downloaded app - didn't work. Called service number and was on hold forever. Finally got someone. Told couldn't help me. The "no service" airline. I assume I will be flying the plane shortly.

I had a Sun country flight from jfk to Minneapolis. Google and Sun Country’s Instagram page says they are in terminal 4, airport workers and the JFK AirTran said they’re in terminal 7. Get to terminal 7 and yup you’ve got it right no Sun Country. I’m sweaty. I feel disgusting. I had to run to three different terminals to finally find where this airline is. No one knew where the airline was. None of the airport workers, nor the AirTran which is supposed to be correct says the wrong terminal. With 30min left till the bag drop off cutoff after arriving to the airport 2.5 hours early, I had to call the airline to find out that they moved to a new terminal a week ago. All the customer service agent was able to offer me. Is “the next time you fly with us Check our website because our website is up-to-date.” I said in 38 years of flying up words of 10 times per year. I have never in my life experience this with an airline. The only person that showed any kind of customer service, remorse and did her best to offer me some solice was check in Agent Carolyn. She deserves a raise. She dealt with my misdirected frustration, quickly got me sorted all with an apology for my experience. She is the only reason for a 2.

Could not redeem a voucher they issued to me. Could not purchase a flight. Support didn't want to help me. After trying multiple cards and experiencing "declines", I was suggested to talk to Chase. Chase replied that Sun Country was responsible for the declines. Sun Country tried to escalate the issue to their accounting team. They gave me a call back and had nothing to say but to retry, after I had already gone through process a second time. It was just incompetence after incompetence.

This is the worst airline I have ever travelled and their cancellation policy is weird as they have the travel vouchers issued which is no use and this cannot be used for your next booking in some interval. I never suggest anyone on this airline for travel or booking. Waste of money and time with the customer services. If they have a service team they can reach back it would be great if not another waste of time for me.