SuncentAutoReviews of suncentauto.com

Great customer experience

Their customer service is some of the best around when I had issues with one of their products they went above and beyond to get it taken care of and I am very pleased with their service I will continue to be a customer of Suncent Auto

Parts fit , arrived in good time

I had a 1997 BMW M3 that needed new catalytic converters and was unable to pass smog. I ordered them through SuncentAuto. Never used them before, they had a great price for them. Sometime went by and notices they didn't arrive. I checked the tracking and it said they had been delivered but to my knowledge had not. After one or two emails they sent out replacements. Cool, end of story.....I thought. Upon cleaning the shop from a rather large project on a Porsche Carrera I came upon a box that I thought was something else completely different. Upon removing the contents it was evident that they were in fact the parts from SuncentAuto that I swore never arrived and were misdelivered. Dina at SuncentAuto was so nice and surprised me by sending out a replacement set of converters. I thought I would have to wait and go through the process of whatever UPS does to determine the outcome. I receive shipments all the time and this has happened one other time. This is a 5 star company. Thank you and I am shipping back the converters you were so kind to send out with my sincere apologies. Signed: Egg On My Face Final note to all. Things happen all the time, what's important is that we stand for truth and honesty, regardless. We need to regain the integrity that seems to have faded over the years. It's not all about ME, it's all about US! God Blessed US.

Great came before expected

Fast delivery

The LED light only lasted a little over a year.(the stock bulbs I replaced were 6 years old and still working) When I asked how long I should expect them to last I was told by the rep "about a year". I drove around with one light for a month waiting for Suncent Auto to get the correct information I needed to replace the part.(I needed the part number of the low beam I had originally ordered so it would match the bulbs I had purchased) Stand behind what you sell!!!

I received a damaged product that also was missing parts. They did eventually send me a replacement but, it took multiple phone calls and no returned emails or calls. I had to always contact them. It took a couple weeks just to get a resolve. This is why I gave three stars and not 4 or 5.