Don’t want to even give them 1 star. Ordered a EGR Delete kit for a 6. 4 and recieved a kit for a duramaxx, when I called to get them to send the right part , they want all these pictures and then it starts all the promises we will get that right out to you my was more expensive than the part they tried calling get lie to hung on and support says they are send you the right part as a gift, 100% scam all they do is lie. Do not buy from these people. Buyer beware.
Response from SuncentAutoMay 3, 2024
Hello,
If I've caused any inconvenience, I sincerely apologize.
Could you please provide your order number? I'll look into our previous communication records, and if the issue hasn't been resolved, I'll assist you further.
Looking forward to your update.
CT
Clinton T.
Courteous service quick deliveries of a…
Courteous service quick deliveries of a quality Parts
Response from SuncentAutoApr 28, 2024
Hello,
Thank you very much for your support. Please feel free to reach out to us if you have any further questions.
And I hope you would have a good experience with our product.
Have a great day.
Best regards,
JA
Jake
Customer service is highly dissatisfying
Customer service is a joke. Ordered led bulbs and wanted to cancel the order. There is no option to cancel an order unless you speak with support. They are only available 9-5 m-f. Not once did anyone respond back to me during those hours. Instead they would wait 3 days then respond at 11 pm. At this point the package was too far into the process to cancel. They told me to just deny the package and wait until it’s returned from usps to request a refund. Judging by how the whole process went, I bet I wouldn’t see my $80 for another month. Then their support team messaged me a laughing emoji at 11:30 pm.
Response from SuncentAutoApr 18, 2024
Hello,
I'm truly sorry for any inconvenience caused. When it comes to issues with orders, I understand that you likely made your purchase after careful consideration. If the order has already been shipped, unfortunately, it cannot be cancelled.
However, rest assured that once you return the package, we will proceed with the refund for you. Our brand not only has its own website but also sells on various platforms like Amazon and eBay. We wouldn't risk tarnishing our products and brand reputation over $80.
Regarding the issue of customer service responses, we strive to reply and process emails on the same day, but we cannot guarantee an immediate response when you contact us. I sincerely apologize for any delay. Due to the high volume of orders, we handle them based on the order number.
Once again, I apologize for any inconvenience caused, but please be assured regarding the return and refund process.
Wishing you a pleasant day.
Best regards,
FA
Farren
Bought new LED bulbs for my daughters…
Bought new LED bulbs for my daughters Malibu. Received them in good time. This car is a four bulb system, so it was different then what was sent to us. Emailed them with the problem and Lucas helped me out and sent me the 2 correct high beam bulbs. Fit per fect in the car and they are very bright bulbs . Good product and service the way its supposed to be. Would do business with this company again. Thank You Lucas for all your help!!!!!
Response from SuncentAutoApr 15, 2024
Hello,
Thank you very much for your support. Please feel free to reach out to us if you have any further questions. Have a great day.
Best regards,
RW
Robert W.
Amazing customer service
Amazing customer service. Will be coming back for future business as well as recommend to friends and family.
Response from SuncentAutoApr 15, 2024
Hello,
Thank you very much for your support. Please feel free to reach out to us if you have any further questions. Have a great day.
Best regards,
SB
Shane B.
Quick response and resoulution
Dropped one of the clips in my engine bay and their customer support team was quick to respond and send me a new one. Thanks guys!
Response from SuncentAutoApr 10, 2024
Hello,
Thank you very much for your support. Please feel free to reach out to us if you have any further questions. Have a great day.
Best regards,
RT
Randy T.
Customer Service
Had an issue with a product I bought over a year ago. Couldn't find my receipt or purchase information. Emailed them and spoke with Lucas. He not only found my information but solved my issue very quickly. Impressed with their customer service and support!
Response from SuncentAutoApr 6, 2024
Hello,
Thank you very much for your feedback. We are committed to resolving any issues you may have. While we cannot guarantee that every product is flawless, we can assure you that every purchase you make with us will be perfect. If you encounter any problems in the future, please be sure to contact us promptly.
Wishing you a pleasant day.
Best regards.
CL
Colton L.
Ordered a combo combo lights for a…
Ordered a combo combo lights for a truck and the high beams where the wrong size emailed customer service they replied right away and got me what I needed within a couple of days
Response from SuncentAutoApr 1, 2024
Hello,
Thank you very much for your feedback. We are committed to resolving any issues you may have. While we cannot guarantee that every product is flawless, we can assure you that every purchase you make with us will be perfect. If you encounter any problems in the future, please be sure to contact us promptly.
Wishing you a pleasant day.
Best regards.
