SuncentAutoShop high-quality and discount aftermarket auto parts and LED lighting upgrades at SuncentAuto. Find parts fast & enjoy Free Shipping!
SuncentAuto (suncentauto.com) has 142 customer reviews on Five Star Index, with an average rating of 2.7 out of 5.
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Auto Parts & Wheels · Concord, California
Excellent
Auto Parts & Wheels · Petaluma, California
Excellent
Auto Parts & Wheels · Redondo Beach, California
Excellent
Auto Parts & Wheels · ELK GROVE, California
Excellent
142 approved reviews, newest moderated first
John D.
good price, nice part fast shipping
Response from SuncentAutoFeb 17, 2025
Dear, Thank you very much for your continuous support for our products. We also hope that our products can continue to bring you a good user experience. If you encounter any problems, you can contact our customer service center at any time. Wish you a pleasant day.
Jason P.
Suncentauto sent me my Cadillac converter on December 12 didn’t receive it until December 24. The part that I received the Cadillac converter looks like it’s trashed. It looks like they got it from a junkyard and sprayed it off. It smelled like they cleaned it. I got pictures of it so the product was not what I expected look like somebody just welded it so I asked to send it back within the time that I was allowed which was 45 days I received it on December 24 and I called her for a refund or a replacement which they didn’t do which they offer. I called them on February 3 which is 43 days after I received it so they’re not honoring their 45 day return policy so please people out there do not order from this company. This company is a scam.
Response from SuncentAutoFeb 12, 2025
Dear, I sincerely apologize for the inconvenience caused. Regarding the issue you mentioned, could you please provide your order number or email address? I will check the details for you. If there was any mishandling in the after-sales process, I will request a reassessment and proper resolution. Once again, I deeply regret any trouble this has caused you. Best regards,
VIRON C.
Everything was great. Shipping, product, and pricing.
Response from SuncentAutoDec 23, 2024
Dear, Thank you very much for your continuous support for our products. We also hope that our products can continue to bring you a good user experience. If you encounter any problems, you can contact our customer service center at any time. Wish you a pleasant day.
Gabe H.
Quick and great customer service!
Response from SuncentAutoDec 6, 2024
Dear Customer, We are delighted to have you as our customer. We appreciate you taking the time to share your experience. it means a lot to us. Thank you for choosing SuncentAuto, and we wish you a wonderful day!
Sandrica N.
I ordered headlights for my dodge charger from SuncentAuto based on my owners manual recommendations only to find out my headlights had an upgraded part. I contacted customer service and provided them with the requested photos and information. Upon receipt of my information, customer service promptly provided replacement headlights that were an exact fit for my car. Their customer service hands down made all the difference for me! I'll definitely purchase parts from SuncentAuto in the future.
Response from SuncentAutoDec 5, 2024
Hello, Thank you very much for your feedback. I hope our product provides you with a great experience. If you encounter any issues, please feel free to contact our customer service center for assistance. Have a great day.
Robert
WTF?!?...If your gonna offer products to those on the west coast with a west coast address and area code. You should be open on west coast hours! I'd like to know why I havent received my order and cant even talk to someone at least from India to tell me over the phone they dont know where it is! The tracking shows my order on the way for the past week and its coming from a warehouse 15 miles away from me. Thats crazy!
Response from SuncentAutoNov 13, 2024
Hello, I apologize for any inconvenience caused. Could you please confirm if you have received your package? We have warehouses on the East Coast, West Coast, and South of the U.S., and we typically prioritize shipping from the warehouse nearest to the delivery address. However, sometimes stock availability may cause shipments to come from other locations. Regarding our customer service hours, you can find this information, along with our phone support contact details, on our website. Additionally, if you have any questions, please feel free to reach out to our email support team—they’ll respond within 24 hours. Have a great day!
customer
The delivery service was excellent! However, the lighting is very poor. It’s so dim I can barely see the lane markers on the street.
Response from SuncentAutoNov 12, 2024
Hello, I apologize for the inconvenience caused. However, our bulbs are very bright as they are LED, which are much brighter than halogen bulbs. We have had customers previously wanting to return products because the bulbs were too bright and caused glare for oncoming vehicles. It seems you might be experiencing an unusual issue with the usage. I recommend contacting our customer service center for assistance. Please provide them with your order number, details of the issue, and your vehicle information. They will help resolve the problem for you. Wishing you a pleasant day!
Nick S.
They have a terrible refund support. I have emailed them about sending back wheel spacers with the wrong thread type and haven’t gotten a response. Even the tracking on this package never worked it just showed up about a week after they originally said it would be here. I would advise not using this company for anything you need.
Response from SuncentAutoNov 4, 2024
Hello, First, I sincerely apologize for the issue you've encountered. If you could provide me with your email address, I can look into this for you. Our customer service center processes emails during business hours, so if you haven't received a reply to your email, I will be happy to assist you in checking on it. I'm truly sorry for any inconvenience this has caused you.