Sunber HairReviews of sunberhair.com

Response from Sunber HairSep 15, 2023

Hi Chedz & Troy, we hope nothing is wrong! Thank you for your recognition of the Sunber wig! We have always been pursuing the quality of wigs. You deserve to feel beautiful, hope you enjoy it. We also recently launched some new products, look forward to your next visit! pls, ask for help by email ([email protected]) or online communications with any questions. we will check and help you solve the problem more quickly. Sunber warmest wishes you good luck, good health, and good cheer. Sunber Hair Store

Response from Sunber HairSep 14, 2023

Hi Cheryl Moss, We attach great importance to the quality issues encountered by each customer. We're frightfully sorry our service didn't make you satisfied. because the inventory produced by the factory changes at any time, the inventory on the website cannot be synchronized temporarily. we are improving our service to contact the clients for their order about exchange or cancel if the hair needs to be customized. Items can be returned or exchanged within 30 days once it is received, just keep them unused, undamaged, and come with all original tags and their original packaging. then pls provide some pictures before returning, to confirm the status of the wig. A free return shipping label will be provided for Americans. pls, ask for help by email ([email protected]) or online communications with any questions. we will check and help you solve the problem more quickly. Sunber warmest wishes you good luck, good health, and good cheer. Sunber Hair Store

Response from Sunber HairSep 8, 2023

Hi Ardisia Hutcherson-Armstrong, we apologize for the unhappy shopping experience. The failure to receive the product may be due to the following reasons: Firstly, your order is not shipped because the goods need to be customized, in this situation, we suggest that you contact our service to exchange goods or cancel the order. Second, if the parcel is seized by customs, please contact the customs office to finish customs clearance and take your parcel once it has been seized. Third, delivery failed because of a vague address/business closed/refused, etc. We advise you to contact your local express to check it. Lastly, if logistics show delivered but you have not received it, please check your mailbox, front door, around the house, and ask your family or neighbors, or contact your local express to ask them where your package is. If you still don't receive the hair after doing the above, please contact your local express and make a lost claim. pls, ask for help by email ([email protected]) or online communications with any questions. we will check and help you solve the problem more quickly. Sunber warmest wishes you good luck, good health, and good cheer. Sunber Hair Store

Response from Sunber HairAug 23, 2023

Hi Eglal Ahmed, We are really sorry for the unhappy experience. we offer a 30-day return service when you receive the hair. Items can be returned in their original factory condition (unaltered, unworn, undamaged, and with tags attached to the original packaging). Please make sure that the wig is INTACT and that the LACE has NOT been cut. To proceed to return, pls provide the hair pictures or videos smoothly and contact our customer service by email ([email protected]) or online communications. we will check and help you solve the problem more quickly. Sunber warmest wishes you good luck, good health, and good cheer. Sunber Hair Store

Response from Sunber HairAug 18, 2023

Hi Janay Newton, we hope nothing is wrong! Thank you for your long-term support of Sunber Hair! Our team works super hard to make that happen, and we're glad we could come through for you. pls, ask for help by email ([email protected]) or online communications with any questions. we will check and help you solve the problem more quickly. Sunber warmest wishes you good luck, good health, and good cheer. Sunber Hair Store

Response from Sunber HairAug 17, 2023

Hi Dora Fletcher, we hope nothing is wrong! We really appreciate you taking the time to share your experience.Your satisfaction is the motivation, hope that we will do a long business with you in the future. pls, ask for help by email ([email protected]) or online communications with any questions. we will check and help you solve the problem more quickly. Sunber warmest wishes you good luck, good health, and good cheer. Sunber Hair Store

Response from Sunber HairAug 10, 2023

Hi Margaret, we hope nothing is wrong! Thanks a million for kindly sharing your shopping experience! our team is beyond delighted to hear that your order was delivered earlier than expected,and We want Sunber Hair to be super comfortable and easy to use.look forward to working with you again in the future! pls, ask for help by email ([email protected]) or online communications with any questions. we will check and help you solve the problem more quickly. Sunber warmest wishes you good luck, good health, and good cheer. Sunber Hair Store

Response from Sunber HairAug 9, 2023

Hi BForrest, We guarantee that our products do not mislead our customers, and we apologize if it makes you misled. We will be more transparent in our product descriptions in the future. In order to facilitate the purchase, our website will gather different lace sizes of the same product. But because the description of the product title has a character limit, sometimes the title cannot write all of them, only one of them, but there will be many options displayed. it will show different lace pictures. For example, the title shows a 13*4 lace front wig, but it doesn't mean all wigs are 13*4 lace front, because it has different lace sizes in the options, such as 13*4 lace front,13x5x0.5 T part lace,4*4 lace closure, 6*4.5 lace, etc. normally, we shipped according to your selection. we provided the screenshot of your order, and also recommend that you confirm the order details (the lace size, color, size, etc) at the same time, If the product received is not the same as the title after checking, pls, ask for help by email ([email protected]) or online communications with any questions. we will check and help you solve the problem more quickly. Sunber warmest wishes you good luck, good health, and good cheer. Sunber Hair Store