Sunber HairReviews of sunberhair.com

Response from Sunber HairAug 27, 2026

Hi Sondra Brooks!Thank you for sharing your feedback. We are very sorry to hear that you feel disappointed with your experience. We would like to clarify that our intention has never been to ask customers to remove reviews in exchange for compensation. Any refund or goodwill compensation offered by our team is intended to help resolve customer concerns and is not contingent upon changing or removing honest feedback. We sincerely apologize if there was any misunderstanding during the communication process. We take your concerns seriously and would like the opportunity to investigate this matter further, including the status of the compensation you mentioned. Please contact us with your order number or case details so that our dedicated support team can review the conversation records and provide a prompt resolution. We are committed to treating every customer fairly and ensuring that any approved refund or compensation is handled appropriately. Thank you for bringing this to our attention. We hope to have the opportunity to resolve this issue for you. Sunber Customer Service Team

Response from Sunber HairAug 17, 2026

Hi Tan Hall Tan!Thank you so much for taking the time to share your shopping experience. We sincerely apologize for any inconvenience or disappointment you may have experienced. Your feedback is crucial to us, and we value every customer's shopping experience. The issue you raised regarding your order may have been an accident, and it certainly wasn't the shopping experience we intended for you. All packages were shipped normally, and the tracking number is still showing. To resolve your issue as quickly as possible, please provide your order information or contact our brand email directly. We will arrange for someone to process your order immediately and ensure you receive your ordered products as soon as possible. We sincerely hope you can give us another chance to regain your trust. Thank you again for your patience and understanding. If you have any further questions or need more assistance, please feel free to contact us via email. We will be happy to assist you. Sunber Customer Service Team