Sunber HairReviews of sunberhair.com

Response from Sunber HairJun 29, 2026

Hi there!Thank you so much for taking the time to provide feedback. First of all, we sincerely apologize that the hair you ordered did not meet your expectations for quality. We completely understand your feelings about purchasing this product. Our store promises that every wig sold is made of 100% human hair. Regarding the "bad odor" you mentioned, we understand that this smell is likely a normal new hair odor caused by the long-term sealing during the production and packaging process, and is not a harmful chemical substance. We suggest you place the wig in a well-ventilated area for a period of time before first use; the smell will usually dissipate naturally. We will also arrange for a dedicated customer service representative to contact you as soon as possible to handle your after-sales issue promptly. We highly value the trust of every customer, and therefore hope to provide you with a satisfactory solution. Thank you again for your patience and understanding. If you have any further questions or need more assistance, please feel free to contact us via email. We are happy to serve you. Sunber Customer Service Team

Response from Sunber HairJun 29, 2026

Hi there!Thank you so much for taking the time to share your shopping experience. We sincerely apologize for any inconvenience or disappointment you may have experienced. Your feedback is crucial to us, and we value every customer's shopping experience. We sincerely apologize for any inconvenience caused by the longer-than-expected delivery time and delayed tracking updates. While our delivery service is usually very efficient, our logistics partners occasionally experience delays, which have obviously caused you considerable inconvenience and distress. Could you please provide your order information or contact us via email? We will assign a dedicated customer service representative to follow up on your order issue to ensure you receive a satisfactory solution. We fully understand your feelings and sincerely hope to have the opportunity—through our follow-up services—to demonstrate our sincerity and our unwavering commitment to continuous improvement and excellence. We once again offer our sincerest apologies for any inconvenience or negative experience caused by this situation. Sunber Customer Service Team