Sunber HairSunber Hair-100% Virgin Human Hair Weave & Human Hair Wigs
Sunber Hair (sunberhair.com) has 584 customer reviews on Five Star Index, with an average rating of 4.1 out of 5.
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Hair Care & Styling · Istanbul, Turkey, Florida
Excellent
Hair Care & Styling · Worcester, Massachusetts
Excellent
Hair Care & Styling
Excellent
Hair Care & Styling
Excellent
584 approved reviews, newest moderated first
Tamara J.
Customer service was great. I was having an issue with the hair I purchased and not only did they give me some great tips on how to care for the hair, they also gave me a partial refund. I really like the wig and look forward to trying another style in the future
Claudia
It is so unfair to spend your hard earn money on a product that is a scam. I bought 2 wigs, and the curly one is the worst quality I've ever seen by far. Impossible to detangle, and it loses hair just to look at it. I was not going to write any review but I just want to advice other people to stay away from this company. I use expensive products; in have videos and photos.
Response from Sunber HairJan 17, 2026
Hi, Claudia, thank you for reaching out and sharing your feedback with us. We sincerely apologize for the inconvenience you’ve experienced with the hair quality and tangling issues. We would like to assure you that all our wigs are made from 100% real human hair and undergo strict quality control. However, curly-style wigs, in particular, require more delicate care and maintenance. Without proper deep conditioning and correct handling—such as removing the wig before sleeping—some tangling may occur over time. With normal and appropriate care, the hair should remain in good condition and typically last for at least one year. Regarding your order, we were unable to locate a record using your first name. However, we did find a recent order placed in June 2025 for one Jerry curly wig and one yaki straight wig. If this sounds like your purchase, please let us know. To help us better assist you and resolve this matter promptly, could you please provide your order number here? This will allow us to verify your purchase details and offer you further support or guidance on proper wig care. Thank you for your understanding and cooperation. We look forward to hearing from you soon. Sunber warmest wishes you good luck, good health, and good cheer.
Brandice T.
I had my wig installed last week and notice the lace part of the wig around the hair line was balding and shedding in clumps. The hair is pretty but the balding without me pulling in crazy. It would be nice if I could get a replacement wig . Mike (Human_Hair) Dec 27, 2025, 10:35 GMT+8 There response after I sent pictures and text messages of me tell my stylist my wig is still shedding and coming out in clumps around the hairline. I’m a hairstylist myself and know how to take care of wigs. This is not the first wig that I purchased a wig none of my other wigs have ever done this before. I have warn the wigs at least a 3 weeks without it ever balding or hair coming out in clumps. All I use was water on the hair what that had to do with the hairline. sorry for that the hair we sent you is good quality, Through proper care and the use of correct products, the hair can be used for a long time and you need to take off the wig before going to sleep, otherwise it will damage the hair we applied that we can refund you $30 as compensation is it ok?
Michelle K.
They worked efficiently with me to issue a refund on a discount code that was not applied at check out.
Kamiya W.
I was very unhappy with the communication at first but as soon as I expressed my concerns, they made sure to communicate with me every step of the way until I received my order. I truly appreciate that.
Brianna M.
Customer service is top tier 😍😍
Davonyah S.
I was pleased with the product. It shipped fast . I love that I don’t have to do much to wear the units . I love the additional products that came with the units . I will purchase again.
D'Andrea H.
Response time was good and I had made a mistake and Ella was more than accommodating to help me get it sorted out I was impressed and very thankful