Summit Racing EquipmentReviews of summitracing.com

This was a 5-star review. Then it became a 4-star review. Now it's 3. The trend is not good. There are still many good things about Summit. Customer reviews of the products they sell are posted whether they're good or bad; reading them is often helpful. Summit is clear and accurate about which parts they have in stock. They show realistic manufacturer ship dates. They charge me correct sales tax. They get shipments out as fast or faster than any competitor. They are very good about giving shipping updates. They have always been good about returns. They still have some employees who "get it"; one is named Elaine. Elaine fixes messes made by other employees. Now let's talk about the not-so-good things: 1) Their product recommendations are worse than useless. After multiple ridiculously-bad recommendations, I gave up completely. 2) Some of their employees should never be allowed within arm's reach of a phone. I'm still steaming over an episode where Summit made a mistake and sent me the wrong part, but the so-called "customer service" rep insisted that I had to pay for the replacement part. There was literally nothing I could say to change her mind. I got it resolved by asking to talk to someone else; I got Elaine, and she instantly agreed with me. 3) Too many times, I have submitted a product question and had it get rejected unreasonably. Recently I was trying to assemble a complete console for a 1980 Camaro. Summit sold such a console, but it had a note that said "some additional parts required for a complete console". So I asked what additional parts were required. My question got rejected because it "wasn't relevant". Huh? 4) Their CEO can't be bothered to reply to an email. I know he got it because it didn't bounce. The non-answer stands in stark contrast to a few other CEOs that I have emailed over the years. Every other time, it has led to a great conversation. 5) Sometimes product quality will disappoint you. I received a wheel today that had a bunch of very noticeable flaws in the paint. I can't believe they sent it to me looking like that. 6) Their so-called "Beat A Price Guarantee" is a joke. I called today to see if they would match Jeg's on the price of some coil springs. They wouldn't match it, let alone beat it. So what is the "guarantee" worth? Nothing. My first order from Summit was in 1989. I've spent at least $20,000 there, perhaps twice that. My Order History page for just this year lists dozens of orders. I've been a loyal customer, but today, when they wouldn't even match Jeg's on price, I realized that the loyalty is one-way. And it's just about gone.

I ordered a crate motor from summit a week ago. I'm guessing its still sitting on there loading dock because for the past 5 days, it just says ready to ship. And the provided tracking number for fedex doesnt come up as a valid number at fedexs site. There text messaging support system is useless. It took 2 days to get a reponse I have about $1000 in accessories I need to order to complete the installation. Im seriously thinking of going somewhere else

I have nothing but great things to say about Summit. They know what to order if YOU give them the exact information. If the part is wrong just have it exchanged. Nixon, Curtis and Erin thank you for your professionalism.

I've been dealing with Summit Racing for over 20 years now. Very easy returns, and great place to find parts for obsolete vehicles. The website has gotten worse and the item descriptions have gotten sloppier. The search engine is pretty bad now, so you're best to go department to department to find parts. All in all its still a great place to by parts. If any doubts before you order, you can always call them for more information.

Worst custumer service ever. Nightmare for carparts.

Summit racing used to be my go to place for almost everything. I've been trying to sign into my 1 account and couldn't get in so I tried signing in to the other one and couldn't so I sent them an email and the response was there's 2 accounts to that email address I replied correct there always has been and it hasn't ever been a problem before the response was sorry it is now, do you want to merge the accounts ? Summit has lost my business.

Working with since more than 30 years. Reliable company, trustworthy, good customer service.

I went to order an early x mass presents for my friend two t-shirts. I had received their catalog two days before hand. When I placed the order I was told the price was 2 dollars more then in the catalog. The lady who took my order said she would transfer me to her supervisor. Who checked the price against the catalog, then checked the price against the web site, all over 2 dollars, said she would need to talk to her supervisor. I told her to forget it, we had not even talked about shipping. I do not need customer service like that, I wanted to send them an email to say do not seen me any more catalogs. It is grayed out so yu can not do it. Last time I do business with them ever.