Summit Racing EquipmentReviews of summitracing.com

Every other order is missing parts. Spent thousands of dollars there over the past few years. They will not be getting much more business from me unless I get a huge discount.

I've ordered here before, usually with a couple of months delivery time. With my last order they contacted me after over of month of waiting saying they couldn't get the parts. So I wasted a month on waiting for something they said they could get, locking my money during the process. Told them this was not very professional and they told me nothing could be done. At the time of writing, the parts they said they could not get I still have not received a refund on.

My experience with Summit could not have been better. Ordered "only one in stock" rear spring (Bilstein). Price was "list," though many other companies have raised prices for Bilstein greatly during these "shortage" times. (Most sources are out of stock.) I had placed the order in the evening after normal hours. Summit said 2-4 days for arrival. They are fairly close, though, and my "spring" arrived 36 hours after I ordered. Very pleased. After I purchased, the website said "out of stock." Seemed very honest to me. I have been abused by others (CARID) stating "in stock, order now" when they have no stock.

I’ve spent thousands of dollars with summit in the past couple years and have been thoroughly impressed with their customer service. Tonight I placed an order which needed to be special ordered over the phone, the salesman spent over an hour with me making sure I got everything I needed and didn’t make it feel like I was a bother at all (even with my many questions/concerns). Summit racing is my first stop for anything I need now. I’ve placed orders with the other bigger names and have had issues. 5/5

Summit racing had great prices for the hard to find car part I was looking for.

Seems they tell you in-stock & take your order. Then you get 1/2 an order w no end in sight for the remainder. Cant even cancel it until the “ship period is over” huh ? W T F

Wow ! ... what great service here. I am from Sweden and have ordered from Summit Racing several times...both myself and with friends. And when something has presumably been wrong or broken, the company has sent new stuff without fuss. So I feel really safe to order from them.

The worst customer service ever, could not be delt with online as i'm a uk customer, i needed to find out if parts they had sent me would indeed fit my truck as it appeared the wrong ones had been sent, so i phoned them, i spoke to a woman called Angela who was not at all helpful but did put me on hold so she could find someone who could answer my questions, i was on hold for 18 minutes, and was then hung up on, that phonecall cost me £45 because they requested i phone them to find out, if thats american customer service then i want no part of Summit or their products.