SuibstantialReviews of suibstantial.com

Worst company ever. The sweatshirts don’t come close to what is advertised. Now I want to return it.........no one answers their support e-mail group. I guess I have been scammed.

They sent me fake tracking information that stated it was shipping out of the Netherlands but in reality it is comifrim china. Deceptive and I ordered 2 weeks ago. Don’t buy their products!!!

Sweatshirt I ordered except for the flag wasn't even close to what was shown. Buttons were on the wrong side.. sweatshirt does not represent the military grade shown on the website. As a veteran.. totally disappointed. False representative of the sweatshirt.

What the items appear to look like are not what you receive. I was looking forward to receiving my shirts, and I was so dissapointed with the quality that I received, I wanted to send them back the moment I opened them. Also, while they say on their website that their warehouse is located in the US and they offer 24-hour shipping, it took 18-days for me to receive my items, and tracking definitely showed oversees for its origin of destination. Don't waste your money on their junk, you will not be happy.

Absolutely horrible quality products. I purchased items from this company and half of the order was complete garbage. So called sweater was so thin you can see through it & completely printed!, No care tag or origin of make, Ball cap is poorly stitched with pulls and crooked seams wording is unlegible. When I contacted Support (with pictures) They responded with the "warehouse team says items are fine"?! ( maybe in a 3rd world country) Then offered me $8.00 refund. This company is bottom of the barrel customer service and product !

Terrible, Terrible quality t shirt. Can't get a satisfactory solution from the company, insulted me with an offer of $3 refund on a $65 purchase. Please don't waste any money on these products, absolutely no customer service.

Do NOT order from this company! I ordered a football jersey in my normal size that was extremely big! I cannot wear it! When I emailed the Company for a return address, they wanted to “compensate” me $3.00 & refused to give me a return address. They kept trying to negotiate a return capped at $7.00. I found out they are located in Shenzhen, China, not the USA as indicated in their ads. To return an item, the cost is in the ball park of $25 or more! Definitely not worth it! This so called Company is scamming people when it comes to returns or exchanges. This so called Company is nothing more than a joke. I’m sure they advertise under several different Company names as well. Not a way to do business if you want to keep your customers!😡

Not only did it take 26 days for the order to arrive, but I found the quality of each item to be very unsatisfactory. It has been seven days since I contacted them for a return label and a refund and all I have been getting is a runaround from them. They offered a $9 credit for a $88.84 order. If I don't see a return label or credit within the next 24 hours, I will be submitting a complaint to Consumer Protection and blocking payment to them with my credit card company. The return address of the city on the mailing label says Chicago, but the items were shipped from Spain!! Items were of very poor quality.