SuibstantialReviews of suibstantial.com

Misleading photos. Poor quality jumper which did not resemble the picture. They offered me 11usd as a sorry, which I eventually accepted as it is very time consuming and expensive to try and post a jumper back to China. The refund did not arrive despite me Chasing three times. I think the photos should be more realistic the jumpers should be of a higher quality and they should honor refund offers of course. Not good, I dislike leaving poor reviews but they ignored my last three messages so left me no choice. Peace and love.

VERY DISAPPOINTED. The shirt was not a sweater but a photo of a sweater printed on a lightweight shirt. They DO NOT HONOR their "easy returns" claim and will not refund your money.

Absolutely nothing like the pic and the description. Just don’t do it….. they should be held accountable for false advertising.

Poor quality material and color was not as advertised. Sizing was off and no way to contact them, return the item or get a refund. Package come from overseas not the US.

The shipping was slow; it took more than a week to even see it marked as “shipped.” The shirt is VERY big for the size ordered. I dont care for the material; it’s a slinky polyester feel. I ordered a sweatshirt; it is NOT a sweatshirt, but a long sleeved t-shirt out if a little thicker than normal weight fabric. I did think the print on it was nicely done. It is pretty. I probably wont wear it though.

This company is a scam. They are out of China. Items are poor quality printed materials. They refused to cancel my order or give me a refund. All the positive reviews are AI generated - you can tell because they all use the same language. Don't fall for it - do research first.

I ordered a 3XL shirt because it was coming from China and I figured it would be cut small, but geez 😒 this shirt will only fit a child not an adult, I contacted the customer service support and they said I should keep the shirt and they will compensate me $2 USD ???? I paid $34.53 !!!!

Bought "knitted " wool Yak cardigan which looked beautiful. Got today and nothing like the advertised cardigan! They sent me a horrible shiny,printed badly made item which I wouldn't have purchased! Took my money and now are refusing refund or to give me a return address 🤔 nasty company! Spend your hard earned at a credible company and NOT here!!