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Suibstantial (suibstantial.com) has 208 customer reviews on Five Star Index, with an average rating of 1.5 out of 5.
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dave G.
The sizing and quality of product is shit. I ordered two shirts and watched the tracking. They bounced between numerous countries and when they were delivered there was only one. It was made poorly and didn't fit (5XL). It was a horrible experience and by all standards an inferior product and service.
Victor C.
This appears yo be a scam. I ordered a product and they sent me a 20 digit all number tracking number to a Tracking Hub website that shows the items coming out of Belgium. My tracking number ended in 4 so I reduced the number to 3 and low and behold I see another order with the exact same time stamp and date but in Ireland. I did this for 3 packages with the fake tracking number. Each time the times and dates for entry into the country and entry into customs was the same. Immediately filed a claim with my bank and PayPal.
Eric Y.
Lying that their products are made in USA. When I received shipping notification, it is coming from Ireland, but probably China via Ireland. Ordered the shirt about 60 days ago, still not received. Customer service blamed it on tariffs, but if it’s made in KY, it shouldn’t be impacted by tariffs. They don’t address my made in USA question only that they’re trying hard to get my order. Liars, false advertising, stay far far away.
Susan L.
Item is not what was described. Said that the wreath was handmade in the USA. It is total plastic with flowers that are falling off. Much smaller than all pictures. Horrible product. Do not purchase from this company. They have multiple listings under different company names on Pinterest. Same product, same description, different company name. I ordered in March and got no confirmation. Ordered again and told them that the first order was not processed and wanted a refund. They stated that there were production issues (although I got the second wreath) and said that they were sending. I do not want a second piece of junk.
Kevin P.
JUNK - SCAM - SHIT PRODUCTS -DO NOT ORDER All of products are NOTHING like they appear online. They are altered via photoshop. The qualsity is horrid, and their customer service is even worse. Their website says they will refund if you are not satisfied within 45 days, but their customer service (which says is in Kentucky) is all 3rd world countries, and are THE worst that you'll ever experience. I reported them to the BBB
Steve
This merchandise is low-grade Chinese made junk! The clothes smelled like chemicals. Very dissatisfied with the quality & fit too. NOT AS ADVSERTISED. Product looks impressive on their website which boasts an easy & fair return policy. I contacted them to return the clothing for a refund. Their response was, "Just give it away and reorder since return shipping is too expensive," to CHINA!!! They were unresponsive. I paid $65 to send their junk back to China. They never credited my PayPal account. Don't buy anything from this company. The Sellers are criminals who sell PURE JUNK. You can't even take them to Small Claims court because they are based out of China. I guarantee their 4-5 star reviews are ALL internet bots...read a few...they're all the same.
Autumn S.
They stole my money I waited for 2 months and never received my product. I’ve emailed customer service. They told me I couldn’t get a full refund of my 50$ said I could only get 26$ back. They still have yet to give me anything back. Highly disappointed!!!
Amy G.
Poor quality product, size was much larger than expected, requested to return for refund and they reuse to send the return address but offered $3 refund. This company is a scam. Do not order from them. I wish I had read reviews before I ordered.
