SuibstantialReviews of suibstantial.com

I placed a order of 2 shirts and have not received the shirts. They sent tracking that was delivered on 7/9 I check my camera's and talked to the post office. They never received the package. Then they responded to my email it was the wrong tracking # They sent and gave me another tracking #. I talked to the post office again and they never received the package. Now I cannot get a refund and they have blocked my email. This company is a scam. Don't buy anything from them. Very shady.

First of all, the shipping was dismal. Ordered June 3 for 4th of July merchandise. It took 3 weeks to land in Los Angeles. Then they transfer it to Atlanta which took another week and 3 more weeks to receive it via USPS. Be faster to drive there pick it up and drive back to my home in southern CA. Shirts run ridiculously small. Clearly made in China. Shorts were made for a giant and so ugly I threw them out and a belt that was big enough for 2 of me. I’m still waiting on a resolution. They first offered me a $2 refund. I told them I don’t get out of bed for less than a $100. I’ll update this saga should I get what I asked for, a refund on the shirts. I wouldn’t hold your breath.

I ordered a hat for my husband for Father’s Day and still have no received it. They keep telling me it is in transit. The order was placed on 6/10/2025, first I was over charged they then refunded the difference. But the problem is I still have not received my order… I am very disappointed. I’m starting to think it is a scam!

Awful!!!!!! I am still waiting for my order. It has been 33+ days since I ordered. My tracking shows that once through customs it has been to Idaho, Houston, Dallas, Kansas City, St.Louis(which is less than 30 minutes away from me) now it has left St.Louis and is is Shreveport Louisiana. Once it made it to KC it was to be delivered on July 14th. NOT!!!! I have emailed the company that I purchased it from and all I get is give it a couple more days with no help at all!!!!!It is getting RIDICULOUS AND FRUSTRATING!!!! This company is the WORST!!!!!

It is not a usa product. The merchandise and company is in China. The shirts were of poor quality and very foggy prints. Customer Service is absolutely horrible. Don't buy from this seller suibstantial.com.

Advertised sale for buying second shirt, that discount would be applied at checkout. No such discount was applied. Items shipped from Italy. One took a month to arrive, the other six weeks. Medium size fit like large. Company refused returns.

The sizing and quality of product is smaller than standard size. I ordered two shirts and a pair of shorts and watched the tracking. They bounced between numerous countries and when they were delivered. It was made poorly and didn't fit (2XL). It was a horrible experience and by all standards an inferior product and service.

Suibstantial is shit. Do not buy here shirts runs a size or two small. Big rip-off. When I realized it was a China product, I sent an email to cancel, and they still shipped it out. Wanted to offer me 4-dollar credit on 47.00 purchase. Scam