They’re a legit company. From my understanding the sudden popularity may have been overwhelming for them which is why it’s taking awhile for orders to be shipped. I ordered Jan. 27th and it was shipped Feb 29th and didn’t arrive at my doorstep until March 13th (mostly post office's fault).
Response from SugarbabycareAug 20, 2024
Thank you for your understanding and for recognizing the challenges we've faced due to our sudden popularity. We're glad to hear that your order arrived safely, even if it took a bit longer than expected. We're happy to share that we're now back on track with our shipping times, so future orders should arrive more promptly. We truly appreciate your patience and support, and we look forward to serving you again soon!😊
JC
Joie C.
I think I need to learn to do my…
I think I need to learn to do my research. I placed an order on January 7th for $300. After a month I checked in and got the following email on February 9th.
I'm so sorry for the delay and inconvenience.
I understand that the processing time has been longer than usual due to the high volume of orders we receive daily. We're working tirelessly to expedite the process without compromising the quality. Our commitment to quality involves processing products from the moment we receive the order, ensuring the freshness of all organic ingredients used.
Despite the unexpected influx of orders and supply shortages causing shipping delays, we sincerely apologize for any inconvenience caused. We appreciate your understanding during this challenging time. Rest assured, we are dedicated to processing your order promptly, with the shipment scheduled for next week.
Once your order ships, we'll send you a confirmation email with tracking information. If you have any questions or concerns, feel free to reach out. Thank you for your patience.
Regards,
I was too angry and did not respond. I then reached out on March 13th and got the response below on the same day.
Your order number #______ is in production and we are working on getting it shipped out. We understand that you may have noticed longer processing times lately, and we sincerely apologize for any inconvenience this may have caused. We kindly ask to give us more time for us to process your order. Our team is currently experiencing a high volume of orders, but please rest assured that we're working hard to speed up our processes while maintaining the high quality you expect from us. From the moment your order comes in, we're committed to ensuring the freshness of all organic ingredients used.
We want to acknowledge that the recent surge in orders and some supply shortages have led to shipping delays. We genuinely appreciate your patience and understanding during this challenging time. Despite these challenges, we're committed to getting your order out as quickly as possible.
Once your order is on its way, we'll send you a confirmation email along with tracking information so you can keep an eye on its progress. If you have any questions or concerns in the meantime, please don't hesitate to reach out. Your satisfaction is our top priority, and we're grateful for your continued support and patience.
Best,
Sugar Baby Customer Service
I have requested a refund as it has been over two months and I don't have a tracking number or anything from them unless I reach out. I WON'T BE ORDERING FROM THEM AGAIN.
EF
Erica F.
Total scam!!
Total scam!!! I placed an order on 1/11/24, it’s now 3/13/24 and I still have not received my order. Can’t get in contact with any one!!!
KR
Kay R.
Scam scam scam
I've spent 2 hours combing the trying to find someone to real contact. The info provided doesn't get you anywhere. Live chat isnt even a real option. The mission statement is scetch. I wanted to cancel the order was place 4 businessdays ago with express shipping but no progress on stats of item. since I've received nothing but fake spam emails about promo offers and news letters more than Facebook. Do not buy! Please save your money you're stuck paying if you buy
DJ
Dejana J.
SCAMMM !!! DONT WASTE YOUR MONEY!!!!
7 days after purchase, I have yet to receive a confirmation email or a tracking number. I have reached out to them by email and live chat multiple times with no real answers. Someone finally wrote me back and said orders take 7-15 business days to process then 3-5 business days to be shipped out. They also said I wouldn't have a tracking number but on their end they know the order exist. I feel this site is a SCAM. I was completely unaware it would take over a month for products to be sent out and not be able to at least get a tracking number. Especially since it cost $10 for shipping. I've been asking for a refund and no one has responded. DONT WASTE $65 LIKE I DID!!
TE
Telly
This scamming a** company got me hot
This scamming a** company got me hot! I never received my products or a refund ! I really want them thrown in jail
SY
Sylvia
I ordered on 2/19/2024 I got my order…
I ordered on 2/19/2024 I got my order today 3/11/2024 it took almost a month to get here! I got a buy one get one free offer I will not be ordering from here again! It don’t work what more information can I give you guys? Don’t order it
ST
Shawnasia T.
SCAM! DO NOT BUY! Like FORREAL
I JUST ORDERED FROM MARCH 4th & I HAVE YET TO GET A TRACKING NUMBER’ IVE SENY DMS ON IG & FACEBOOK. NO RESPONSE.. I just got my bank involved! DO NOT PURCHASE! You are NOT gonna get your things.. in some reviews people have gotten their items 2-3months later. What kind of crap is that?! IMA REPORT THEM TIL I CANT NO MORE.
