Dominique D.
Just checked my cash app statement and…
Just checked my cash app statement and you guy's just tried taking 29.99 that's a shame on the company. Still tryna see if the sht work.
Clean feminine care
Sugarbabycare (sugarbabycare.co) has 713 customer reviews on Five Star Index, with an average rating of 2.6 out of 5.
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Dominique D.
Just checked my cash app statement and you guy's just tried taking 29.99 that's a shame on the company. Still tryna see if the sht work.
Cynthia C.
I ordered one of the bundles and one of the items was switched. It’s been about over a month since I contacted them and I’m still waiting to receive the switched item. I’ve used the pads and the Glow Serum and I’m seeing some improvement, so I hope I’ll see more once I get the Glow Wash. The customer service has been somewhat responsive so hopefully things are looking up.
Brooke J.
I use the tumeric wash and the pore wash, it leaves my face clean but I haven’t really seen a difference in clearing my scars and I still breakout bad on my chin. I’m still using the product to give it time to work. Only one of each bottle worked as the pumper wouldn’t pump it just fell down when you press it and squirt out liquid instead of foam before just falling down loosely. The company is working with me to fix the issue so I am satisfied about that.
Cindy H.
I didn't notice too much of an improvement in my dark spots and the texture of my acne scarring after using the 2 bottles of the face wash and 2 bars of the soap. I found the soap to be a bit abrasive, drying, and irritating if used too much. Left skin feeling clean however with somewhat of a glow. The product did leave yellow stains on my wash cloth and other surfaces it came into contact with. The company would also not refund me for my dissatisfaction with the product.
Nikki R.
I ordered the glow wash and there were two different prices. The rep told me it was an old promotion, but that was the price shown in the current email I received. It wasn’t honored and was told they will fix the issue. Also, it said buy one get one which was literally shown on item chosen, purchased it but only received one. Reached out again and was told I chose the wrong item, even though the picture clearly said buy one get one. I was shown which one I should have chosen. They said they’ll send the second one if I left a review. Their team responds quickly but feel it should’ve been handled differently seeing the website is misleading and isn’t updated. The wash it self smells good, foams up nicely and like the scrubber, but does leave a slight burning sensation. I do have sensitive skin and still want to use the product, so I only use it in areas where I have hyperpigmentation.
MICHELLE
The bundle I ordered initially included the glow wash, pads and serum but instead received penetrating scrub (no glow wash). They sincerely apologized for the confusion and offered to make it right. I did notice that there are item mixups alot of the time. A bit of a red flag for me. Packing warehouse needs to do better. These things leave a bad taste in customer's mouth. I will update my review once my order has been corrected
Response from SugarbabycareFeb 21, 2025
Thank you for your initial feedback and for updating your review. We sincerely apologize for the mix-up with your order and the inconvenience it caused. We appreciate you bringing this to our attention, as it helps us identify areas where we can improve our packing and fulfillment processes. We're glad we were able to correct the issue for you and that you're now happy with your order. We understand your concern about the frequency of mix-ups and want to assure you that we are taking steps to address this to ensure a better experience for all our customers. We value your business and appreciate you giving us the opportunity to make things right. Sincerely, Sugar Baby Care
Kesha C.
I received my order timely but I was missing the glow wash. I contacted customer service and was told that it was a mix up on the website and they would send me the item I was missing. I haven't tried the product as of yet.
Arika
I purchased the BOGO free. After 3 1/2 weeks I received my package and there was only one bottle. I contacted customer service and was basically told, I, DID NOT SELECT the correct button. I would assume based on the price, that would have been known! I could not get anyone on the phone after 3 days and was therefore left with reaching out via the chat.